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Relationship Management Specialist

hace 2 meses

Xico, México Hsbc A tiempo completo

Main Responsibilities:

As a Relationship Management Specialist at Hsbc, you will be responsible for managing a portfolio of International Subsidiary Banking (ISB) clients with complex needs, providing them with local banking solutions that meet their parental guidance. Your expertise will include:

  • Managing a portfolio of ISB clients with complex needs, providing them with local banking solutions that meet their parental guidance.
  • Creating an open dialogue with Treasurers and CFOs, proposing solutions and reacting promptly to different requests.
  • Developing effective strategies to manage customer relationships, anticipating customer needs to provide a best-in-class service and position Hsbc as the market leader in this business.
  • Maintaining and developing knowledge and understanding of external factors influencing international business, such as economic, cultural, geographical, procedural, and regulatory requirements.
  • Ensuring timely and accurate maintenance of customer information on different bank systems as required, with a strong focus on commercial activity and reporting under CRM systems.
  • Monitoring relationship profitability to ensure targeted KPIs on returns and efficiencies aligned to Commercial Banking (CMB) strategy.
  • Taking timely and proactive corrective action to mitigate potential losses, exercising effective portfolio management and appropriate controls.
  • Collaborating with product partners to identify and match customer needs with business opportunities.
  • Complying with CDD (Customer Due Diligence) and KYC (Know Your Customer) procedures according to group policy.
  • Efficiently collaborating with Associate Relationship Managers and engaging in mentoring activities to promote their development.

Requirements:

To be successful in this role, you will need:

  • A minimum of 2 years of experience in managing commercial relationships.
  • Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
  • Good level of business skills and commercial awareness, including economic, cultural, and regulatory issues.
  • Ability to interact with business customers at Treasurers and CFOs level.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Excellent time management, planning, and organization skills.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • Strong analytical skills.
  • Fundamental credit skills.
  • Proven ability to deliver creative and flexible customer solutions.
  • Knowledge of how CMB clients operate (desirable).
  • Knowledge of Cash Management, Payroll, FX and Derivatives, Credit and Lending, Trade and Supply Chain Solutions, Insurance and Investments.
  • Robust understanding of client planning methodology.
  • Wide personal connections within the group and outside the group (chambers of commerce and other associations).
  • Fluent in both written and spoken English.