Customer Service Agent

hace 1 semana


Hermosillo, Sonora, México Intugo A tiempo completo
{"title": "Customer Service Agent", "content": "

At Intugo, we're committed to delivering exceptional patient experiences. As a Customer Service Agent, you'll play a vital role in engaging with customers, tailoring interactions to meet their unique needs.

Key Responsibilities:


\t- Address customer inquiries and concerns with empathy and professionalism.

\t- Provide accurate information and resolve issues efficiently.

\t- Stay updated on regulations and policies to ensure compliance.

Requirements:


\t- High school diploma (Bachelor's degree preferred).

\t- Previous customer service experience, with a focus on healthcare.

\t- Excellent interpersonal skills, problem-solving abilities, and empathy.

\t- Proficiency in customer service software and EHR systems.

\t- Commitment to patient confidentiality and data security.

What We Offer:


\t- Competitive compensation and benefits.

\t- Opportunities for professional growth and development.

\t- A supportive team dedicated to improving patient experiences.

Equipment Requirements:


\t- 16 GB RAM memory.

\t- 25+ Mbps upload speed.

\t- Headset and webcam.

\t- Dedicated workspace.

Language:


\t- Advanced English.

\t- Excellent verbal and written communication skills.

Work Schedule:


\t- Full-time.

\t- Day shift.

Compensation:


\t- $16, $20,000.00 per month.

Benefits:


\t- Meal vouchers.

\t- Productivity bonus.

Language:


\t- English (Advanced).

Work Location:


\t- On-site employment.

"}
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