Customer Service Agent
hace 1 semana
At Intugo, we're committed to delivering exceptional patient experiences. As a Customer Service Agent, you'll play a vital role in engaging with customers, tailoring interactions to meet their unique needs.
Key Responsibilities:
\t- Address customer inquiries and concerns with empathy and professionalism.
\t- Provide accurate information and resolve issues efficiently.
\t- Stay updated on regulations and policies to ensure compliance.
Requirements:
\t- High school diploma (Bachelor's degree preferred).
\t- Previous customer service experience, with a focus on healthcare.
\t- Excellent interpersonal skills, problem-solving abilities, and empathy.
\t- Proficiency in customer service software and EHR systems.
\t- Commitment to patient confidentiality and data security.
What We Offer:
\t- Competitive compensation and benefits.
\t- Opportunities for professional growth and development.
\t- A supportive team dedicated to improving patient experiences.
Equipment Requirements:
\t- 16 GB RAM memory.
\t- 25+ Mbps upload speed.
\t- Headset and webcam.
\t- Dedicated workspace.
Language:
\t- Advanced English.
\t- Excellent verbal and written communication skills.
Work Schedule:
\t- Full-time.
\t- Day shift.
Compensation:
\t- $16, $20,000.00 per month.
Benefits:
\t- Meal vouchers.
\t- Productivity bonus.
Language:
\t- English (Advanced).
Work Location:
\t- On-site employment.
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