Global Quality and Knowledge Management Professional

hace 3 días


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

Johnson Controls is seeking a highly skilled Global Quality and Knowledge Management Professional to join their team. This role offers a competitive salary of $85,000 - $110,000 per annum, depending on location and experience.

About the Role

This is an exciting opportunity for a motivated individual to lead the development and implementation of quality assurance processes and knowledge management strategies for the Customer Service Center of Excellence. As a key member of the team, you will work closely with stakeholders to design, deploy, and maintain curriculum aligned to the specific needs of CoE members.

Key Responsibilities
  • Conduct comprehensive needs assessments for PBU Customer Service Teams and design skill assessments and competency models based on analysis of field operations positions.
  • Design and plan career path development programs using newly created competency models and skill assessments for PBU Customer Service Team members.
  • Identify customized learning needs and work with internal teams to produce relevant learning elements.
  • Manage the CoE knowledge base and deliver training programs in both Spanish and English when required.
  • Help implement metrics and evaluation protocols for learning results (learning KPIs).
Requirements
  • Bachelor's degree or equivalent experience preferred.
  • Previous experience working in similar positions (desirable).
  • Fluent in English: C1 level.
  • Proficient in managing databases in Excel format.
  • Strong analytical and problem-solving skills.
Benefits

Johnson Controls offers a range of benefits, including a comprehensive health insurance package, retirement savings plan, and paid time off. The company is committed to providing opportunities for professional growth and development.

About Johnson Controls

Johnson Controls is a leading global provider of building solutions and services. With a presence in over 150 countries, the company offers innovative solutions for buildings, energy, and transportation systems. We are committed to sustainability and reducing our environmental impact through our products and services.



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