Knowledge Management and Quality Specialist
hace 3 semanas
Job Summary:
We are seeking a highly skilled Knowledge Management and Quality Specialist to join our team at Johnson Controls. The successful candidate will be responsible for designing, deploying, and maintaining curriculum that is aligned to the specific needs of our Customer Service Center of Excellence for the Global Products area.
Key Responsibilities:
- Conduct comprehensive needs assessments for the PBU Customer Service Teams.
- Design skill assessments and competency models based on analysis of a variety of field operations positions.
- Design and plan career path development programs based on newly created competency models and skill assessments for the PBU Customer Service Team members.
- Identify customized learning needs and work with internal design and development teams to produce relevant learning elements.
- Content curation and creation, including knowledge base management and maintenance.
- Deliver training programs in both English and Spanish when required.
- Help implement metrics and evaluation protocols for learning results (learning KPIs).
- Stay up-to-date with technology and current curriculum to participate in the effective design of learning and performance support tools.
- Act as the liaison between Customer Service CoE and JCI Enterprise Learning initiatives.
Quality Assurance:
- Create and implement quality assurance processes and procedures, standard operating procedures, and training documentation.
- Conduct multi-channel contact audits to detect improvement opportunities.
- Conduct Quality calibration sessions to improve CoE service delivery.
- Support the CoE Service Recognition program.
- Coach CSRs and conduct one-on-one sessions when needed.
- Manage QA KPIs.
Requirements:
- Bachelor's degree or equivalent experience preferred.
- Previous experience working in similar positions (desirable).
- Fluent in English (C1 level).
- Proficiency in Excel and ability to manage databases.
- Creative, flexible, and cutting-edge thinking.
- Detailed-oriented with a focus on impactful outcomes.
Collaborative:
- Excellent communication and collaboration skills.
- Ambitious and willing to assume authority and take risks.
- Professional with personal ethics and a positive attitude.
- Strong writing and communication skills.
-
Knowledge Management and Quality Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completoJob SummaryJohnson Controls, Inc. is seeking a highly skilled Knowledge Management and Quality Specialist to join our team. The successful candidate will be responsible for setting up learning programs for new and current CoE members and running Quality Assurance processes to ensure the highest service quality is delivered to main stakeholders.Key...
-
Knowledge Management and Quality Specialist
hace 4 días
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAt Johnson Controls, we are seeking a highly skilled Knowledge Management and Quality Specialist to join our team. This is an exciting opportunity for someone who wants to make a real impact in the field of customer service.This role involves acting as the Knowledge Management and Quality Specialist for our newly established Customer Service Center of...
-
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob Summary:Act as a Knowledge Management and Quality Specialist for the Customer Service Center of Excellence, responsible for setting up learning programs, running quality assurance processes, and ensuring high service quality for main stakeholders.Main Responsibilities:• Conduct comprehensive needs assessments for PBU Customer Service Teams to identify...
-
Document Management Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Pediatric Associates A tiempo completoPediatric Associates is a leading provider of pediatric care, and we are seeking a highly skilled Document Management Specialist to join our team.Job Summary:The Document Management Specialist will be responsible for managing and routing documents received via fax server. This includes analyzing each document, determining the appropriate routing procedure,...
-
Identity and Access Management Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAt Johnson Controls, we are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For this role, we are seeking an Identity and Access Management Specialist to define, plan, and estimate tasks required to complete assigned system functionality...
-
Identity and Access Management Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJohnson Controls is a global leader in diversified technology and multi-industrial solutions. Our team of experts creates intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver on the promise of smart cities and communities.As an Identity and Access Management Specialist, you will play a critical role...
-
Insurance and Risk Management Specialist
hace 4 días
San Pedro Garza García, Nuevo León, México CEMEX A tiempo completoJob OverviewCapture the opportunity to work in a dynamic team that drives strategic planning for insurance and risk management at CEMEX. As an Insurance and Risk Management Specialist, you will play a crucial role in leading back-office activities for the in-house insurance broker agency, Qualion.
-
Document Management Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Pediatric Associates A tiempo completoPediatric Associates is a leading provider of pediatric care, and we are seeking a highly skilled Document Management Specialist to join our team.Job Summary:The Document Management Specialist will be responsible for managing and routing documents received via fax server. This includes analyzing each document, determining the appropriate routing procedure,...
-
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAbout Johnson ControlsJohnson Controls is a leading provider of smart and sustainable building solutions. We are committed to delivering exceptional products and services that meet the evolving needs of our customers.
-
Senior Quality Management Specialist
hace 2 días
San Pedro Garza García, Nuevo León, México Sap A tiempo completoJob OverviewWe are seeking a seasoned Senior Quality Management Specialist to join our team in Monterrey, Mexico. As a trusted advisor to our premium customers, you will play a critical role in driving digital transformation and delivering exceptional results.About the RoleThis position is responsible for managing the customer engagement, identifying...
-
Embedded Systems Quality Assurance Specialist
hace 4 días
San Pedro Garza García, Nuevo León, México Carrier A tiempo completoJob DescriptionAbout the RoleWe are seeking a highly motivated and results-driven Embedded Systems Quality Assurance Specialist to join our Commercial Controls Engineering team.The ideal candidate will have a deep understanding of software testing methodologies, excellent problem-solving skills, and a strong attention to detail.This role involves ensuring...
-
Data Management Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México Steelcase A tiempo completoWe are seeking a highly skilled Data Management Specialist to join our team. In this role, you will be responsible for the creation and maintenance of master data for customers, business partners, and other key stakeholders.The ideal candidate will have a strong understanding of data governance policies and practices, as well as experience with SAP systems....
-
Global Risk Management Specialist
hace 1 día
San Pedro Garza García, Nuevo León, México Cemex A tiempo completoWe are seeking a highly skilled Global Risk Management Specialist to join our team at CEMEX.Salary: $120,000 - $180,000 per yearAbout the JobAs a Global Risk Management Specialist, you will be responsible for managing CEMEX's foreign exchange and interest rate risks through various financial derivatives and debt-related strategies.Main Responsibilities:
-
Risk Management Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México CEMEX A tiempo completoJob Title: Risk Management SpecialistAt CEMEX, we are seeking a highly skilled Risk Management Specialist to support the identification, analysis, and mitigation of risks that could impact our strategic objectives.Main Responsibilities:Develop and implement risk management strategies to minimize potential threats to the company.Conduct thorough risk...
-
Cloud Infrastructure Incident Management Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a skilled Cloud Infrastructure Incident Management Specialist to join our Global Cloud Infrastructure Delivery (GCID) team at SAP. This role is responsible for managing and coordinating all necessary activities to resolve major incidents, ensuring service restoration end-to-end.Key ResponsibilitiesOwn major incident escalation...
-
Major Incident Management Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAt SAP SE, we're committed to delivering exceptional service to our customers. As a Major Incident Lead Escalation Officer, you'll be the primary point of contact for our global customers, ensuring swift and effective resolution of critical incidents.Key Responsibilities:Manage major incident escalations from start to finish, ensuring seamless collaboration...
-
Senior Server Management Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completo**Transforming Business with SAP**We're seeking a highly skilled Senior Server Management Specialist to join our Enterprise Cloud Services team at SAP. As a trusted advisor, you'll play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.**Key Responsibilities**• Ensure day-to-day quality service...
-
Software Quality Assurance Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Carrier A tiempo completoAbout the RoleCandidate should have experience in embedded systems and an understanding of software testing methodologies.ResponsibilitiesTesting and ValidationTechnical LeadershipTest AutomationPerformance OptimizationQuality Assurance GovernanceDefect ManagementCross-Functional CollaborationMentorship and Knowledge...
-
Critical Incident Management Specialist
hace 4 días
San Pedro Garza García, Nuevo León, México Sap A tiempo completoJob Overview:We are seeking a seasoned IT professional to join our Global Cloud Infrastructure Delivery team as a Critical Incident Management Specialist.About the Role:This key position requires an individual with a strong background in IT operations, project management, and leadership. The successful candidate will be responsible for managing complex...
-
Quality Assurance Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México Carrier A tiempo completoJob Summary:We are seeking a highly skilled Quality Assurance Manager to lead our Supplier Quality & Development initiatives. The ideal candidate will have a strong background in quality management, excellent communication skills, and the ability to drive process improvements.Key Responsibilities:Supervise processes related to Supplier Quality & Development,...