IT Supervisor

hace 3 semanas


Monterrey, Nuevo León, México Inspired Education Group A tiempo completo
Job Title: IT Supervisor

At Inspired Education Group, we are seeking a highly skilled and experienced IT Supervisor to join our team. As an IT Supervisor, you will be responsible for providing technical support to staff, teachers, and students, as well as managing accounts and assisting parents as needed.

Key Responsibilities:
  • Technical Support and User Assistance: Provide technical support to staff, teachers, and students, including troubleshooting hardware, software, and connectivity issues.
  • Standard IT Operations: Configure and deploy accounts and devices, install and repair software and hardware, manage technology equipment and assets, and perform preventative maintenance to ensure proper functioning.
  • IT Administration: Maintain inventories of hardware and software, document procedures and resolutions, prepare reports for regional management, and keep the workspace clean and professional.
  • IT Projects and Initiatives: Assist with the installation of new technology, collaborate on infrastructure projects and evaluate hardware/software, and handle ad-hoc projects and tasks.
  • Training and Collaboration: Participate in meetings and events, provide training on technology tools, act as a liaison between users and the IT department, and collaborate on data center management and technological improvements.
  • Compliance and Security: Ensure compliance with data protection regulations and school policies, maintaining confidentiality and security of information.

The ideal candidate will have a Bachelor's degree in information technology, computer technology, or a similar field, and at least 1 year of experience as an IT support engineer or similar role. Experience within the Education industry is a plus. Strong troubleshooting, analytical, and problem-solving skills are required, as well as good interpersonal skills and the ability to work with technical and non-technical personnel. Expertise in Apple devices management and configuration is highly desired but not mandatory.

At Inspired Education Group, we are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers, and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.


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