IT Supervisor

hace 2 meses


Monterrey, Nuevo León, México Inspired Education Group A tiempo completo

Job Title: IT Supervisor

Job Summary: We are seeking an experienced IT Supervisor to join our team at Inspired Education Group. The successful candidate will be responsible for providing technical support and user assistance to staff, teachers, and students, as well as maintaining inventories of hardware and software, documenting procedures and resolutions, and preparing reports for regional management.

Key Responsibilities:

  • Technical Support: Provide technical support to staff, teachers, and students, including troubleshooting hardware, software, and connectivity issues, as well as managing accounts and assisting parents if necessary.
  • Standard IT Operations: Configure and deploy accounts and devices, install and repair software and hardware, manage technology equipment and assets, and perform preventative maintenance to ensure proper functioning.
  • IT Administration: Maintain inventories of hardware and software, document procedures and resolutions, prepare reports for regional management, and keep the workspace clean and professional.
  • IT Projects and Initiatives: Assist with the installation of new technology, collaborate on infrastructure projects and evaluate hardware/software, and handle ad-hoc projects and tasks.
  • Training and Collaboration: Participate in meetings and events, provide training on technology tools, act as a liaison between users and the IT department, and collaborate on data center management and technological improvements.
  • Compliance and Security: Ensure compliance with data protection regulations and school policies, maintaining confidentiality and security of information.

Requirements:

  • Education: Bachelor's degree in information technology, computer technology, or a similar field.
  • Experience: At least 1 year experience as an IT support engineer or similar role. Experience within the Education industry is a big plus.
  • Skills: Strong troubleshooting, analytical, and problem-solving skills. Good interpersonal skills and the ability to work with technical and non-technical personnel.
  • Certifications: ITIL Foundation, Google IT Support Professional, Apple Certified Support Professional (ACSP), CISCO Certification, CompTIA, Certified Information Systems Security Professional (CISSP), or equivalent.


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