Customer Service Representative Jr.
hace 3 semanas
Job Title: Customer Service Representative Jr.
Job Summary
We are seeking a highly skilled Customer Service Representative Jr. to join our team at Johnson Controls International. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our global customers.
Responsibilities
- Process customer orders and respond to customer inquiries in a timely and professional manner.
- Monitor and manage customer backorders, ensuring that customers are informed of any delays or issues.
- Handle customer complaints and non-conformities, working closely with internal teams to resolve issues.
- Provide product information and answer customer questions, fostering a positive and service-oriented relationship.
- Collaborate with sales representatives to ensure seamless communication and customer satisfaction.
Requirements
- Bachelor's degree in business or a related field.
- Excellent written and verbal communication skills, with fluency in English.
- Previous experience in customer service, preferably in the manufacturing industry.
- Order management and fulfillment process knowledge and experience.
- Ability to work in a high-volume inbound call environment.
What We Offer
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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