Logistics Fulfillment Manager

hace 6 días

Ciudad de México, Ciudad de México Tiktok A tiempo completo

About the Role

We are seeking a highly skilled Logistics Fulfillment Manager to join our global logistics team at TikTok. As a key member of our team, you will be responsible for optimizing the fulfillment experience for our users.

Key Responsibilities

  • Optimize the fulfillment experience, including painpoint analysis and tracking, and set corresponding experience indicators for optimization.
  • Analyze partner profiles and gain a deep understanding of performance requirements. Output fulfillment strategy for different partner layers.
  • Educate and communicate with partners about new practices, policies, and enhancements that have been decided to improve their experience. Support their understanding of the processes and help them achieve better delivery performance and customer satisfaction.
  • Responsible for the governance rules and motivation design, including the formulation and implementation of assessment rules and motivation design.
  • Responsible for market competition research, improving platform partners' fulfillment capabilities and barriers.

Requirements

  • Bachelor's degree or higher, preferably with engineering, science, logistics transportation, or operation management background.
  • Proficiency in English and Spanish is required for the role.
  • Proven experience with logistics solutions and program management experience.
  • 5 years of working experience in logistics, experience in commerce platform is a plus.

Preferred Qualifications

  • Solid understanding of e-commerce marketplace operation and governance policy.
  • Excellent communication skills with the ability to secure alignment.
  • Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
  • Self-motivated and able to thrive in ambiguity and in a matrix environment.

About TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

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