Workforce Planning Expert
hace 1 semana
Company Overview
">Etsy is a global marketplace for unique and creative goods. As a company, we aim to connect millions of entrepreneurs with buyers worldwide.
Salary
">The estimated salary for this role is $85,000 - $115,000 per year, based on national averages and industry standards.
Job Description
">This Workforce Planning Expert will create and manage systems to meet service level targets, track the workforce, and provide visibility for internal stakeholders into staffing coverage by channel and topic area.
The ideal candidate will have 3+ years of workforce management/contact center experience, strong quantitative and analytical skills, fluency in both English and Spanish, and excellent interpersonal skills.
Required Skills and Qualifications
">- ">
- Workforce management/contact center experience">
- Strong quantitative and analytical skills">
- Fluency in both English and Spanish">
- Excellent interpersonal skills">
- Experience with Workforce Management tools or scheduling/analytical software">
- Advanced Excel and/or GSuites skills">
- Experience with Looker or similar BI tools">
Benefits
">Etsy offers a competitive benefits package, including an equity package, an annual performance bonus, and flexible work arrangements to meet the variety of needs and preferences of our team members.
What You'll Do
">- ">
- Deliver insights on SLA and productivity performance trends and opportunity areas to team members and organizational stakeholders">
- Monitor hourly, daily, and weekly SLA and productivity performance trends and identify areas of opportunity">
- Manage daily service levels through the analysis of intraday and historical performance">
- Create/improve processes, systems, and tools for workforce planning, such as standardizing data and reporting, implementing organizational planning and design tools, creating headcount management processes, ensuring line of sight on headcount and resourcing decisions, managing relationships for workforce tools">
- Manage Looker dashboards and create reports to deliver insights as needed">
- Work cross-functionally to assist leadership in translating our business strategy into a strategic workforce and headcount plan">
- Assist workforce leadership in reviewing monthly, quarterly, and annual budgets that account for forecasted volume and staffing needs, optimizing resources and identifying trade-offs">
- Shared responsibility for Partner RTA Program Team Management and SOP building">
-
Workforce Planning Expert
hace 1 mes
Xico, México Ten Group A tiempo completoAt Ten Group, we're seeking a highly skilled Workforce Planning Expert to join our global team. This role is perfect for someone who's passionate about ensuring the reliability and consistency of our 24-7 service through effective staffing and planning.This position involves using data, scheduling, and forecasting tools to determine ongoing staffing...
-
Xico, México Zendesk A tiempo completoWe are seeking a highly skilled Workforce Management Planner to join our team in Mexico City. As a key member of our workforce optimization and strategic planning team, you will play a critical role in helping us deliver exceptional customer experiences through effective scheduling and staffing methodologies.**Job Summary:**This role will be responsible for...
-
Xico, México Netflix A tiempo completoOverviewNetflix is a global entertainment services company that offers a wide range of TV shows, movies, and games in over 190 countries. We are seeking a highly skilled Workforce Planning and Optimization Manager to oversee the intraday operations of our Business Process Outsourcing (BPO) partners.
-
Financial Planning and Analysis Expert
hace 2 semanas
Xico, México Continental A tiempo completoWe are committed to building a successful Finance team in Mexico. To achieve this goal, we are seeking an experienced Financial Planning and Analysis Expert to join our team in Ciudad de México.Job OverviewAs a Financial Planning and Analysis Expert, you will play a key role in supporting the business with financial analysis, planning, and reporting. Your...
-
Strategic Demand Planning Expert
hace 1 mes
Xico, México Gsk A tiempo completoGSK is a global biopharma company that unites science, technology and talent to get ahead of disease together. We prevent and treat disease with vaccines, specialty and general medicines.We are seeking a Strategic Demand Planning Expert to join our team in Mexico City Torre Mitikah. As a key member of our supply chain team, you will be responsible for...
-
Logistics Planning Expert
hace 1 semana
Xico, México Univar Sol. Corporativo A tiempo completoWe are seeking a highly skilled Logistics Planning Expert to join our team at Univar Solutions. This role will play a key part in ensuring the safe, efficient, and effective transportation of goods across our supply chain.As a Logistics Planning Expert, you will be responsible for planning and executing the transportation of inbound and outbound logistics...
-
Workforce Management Coordinator
hace 7 días
Xico, México Ten Group A tiempo completoTen Group is a leading technology-enabled lifestyle and travel platform providing trusted concierge services to its members 24 hours a day, 365 days a year. Our goal is simple: become the most trusted service business in the world.We are the global market leader for travel and lifestyle management services, providing services from a strong global office...
-
Supply Chain Planning Expert
hace 5 días
Xico, México Pepsico A tiempo completoOverview:PepsiCo is a leading food and beverage company with iconic brands consumed globally. As Supply Chain Planning Expert, you will be part of the ISCP team for Frito-Lay US, responsible for ordering, tracking, and related activities for existing and new products.This role owns promotional planning activities to drive supply chain performance and...
-
Financial Planning Expert, Mexico
hace 7 días
Xico, México Mondelez International A tiempo completoMondelez International is a leading snacking company with a presence in Mexico since 1927. Our diverse portfolio includes global brands like Trident, Oreo, and Philadelphia, as well as local jewels like Clorets and Bubbaloo. Our TeamWe are seeking an experienced Financial Planning Expert to join our team in Mexico. This is a regular finance planning and...
-
Supply Chain Planning Expert
hace 1 mes
Xico, México Ntt Data A tiempo completoAccelerate Fact-Based TransformationWe are seeking a seasoned Supply Chain Planning Expert to join our team at Ntt Data. This is a unique opportunity to drive global transformation by providing world-class consulting and managed analytics services.About Us:Chainalytics, part of Ntt Data, empowers supply chain leaders worldwide with fact-based insights and...
-
Strategic Workforce Staffing Manager
hace 1 semana
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoOverviewServicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a highly skilled Strategic Workforce Staffing Manager to join our team in Mexico. This role offers an exceptional opportunity to leverage your expertise in workforce planning, talent acquisition, and vendor management to drive business growth and excellence.Estimated Salary: 260,000 -...
-
Global Replenishment Planning Lead
hace 1 mes
Xico, México Fast Dolphin A tiempo completoJob TitleGlobal Replenishment Planning Lead - Technical ExpertAbout the RoleWe are seeking an experienced Global Replenishment Planning Lead to join our team at Fast Dolphin. As a key member of our production support team, you will be responsible for leading small teams in the US, India, and LATAM, ensuring effective service delivery.Key ResponsibilitiesLead...
-
Route Planning Expert
hace 2 semanas
Xico, México Pepsico A tiempo completoOverviewPepsiCo is a leading food and beverage company with iconic brands consumed over a billion times daily in more than 200 countries.We are seeking an experienced Route Planning Expert to support our Mexico Foods order closure process by troubleshooting and continuously improving a power app that captures production order information for each line.The...
-
Financial Planning Expert
hace 2 semanas
Xico, México Teradata A tiempo completoKey Responsibilities:The Financial Planning Analyst will work closely with the Global Business Finance team to provide financial analysis, outlook, and reporting for various functions. The ideal candidate will have strong analytical skills and be able to collect and analyze financial data for business review and planning processes.Skill Requirements:Ability...
-
Financial Planning Expert
hace 1 mes
Xico, México Kenvue A tiempo completoKenvue is a leading healthcare company with a rich heritage and commitment to innovation. We are currently recruiting for a talented Financial Planning Expert to join our team in Mexico City.This exciting opportunity offers the chance to work with our sales controlling supervisor, providing financial analysis and support to drive business decisions. As a key...
-
Financial Planning and Analysis Expert
hace 1 mes
Xico, México Mondelez International A tiempo completoAbout Mondelez MéxicoMondelez México has been a leader in the country since 1927, employing over 6,000 people. Our diverse portfolio includes iconic global brands such as Trident, Oreo, and local favorites like Clorets and Bubbaloo.We are pioneers in work-life balance practices, offering extended maternity leave, open spaces, remote work, and flexible...
-
Digital Health Financial Planning Expert
hace 1 semana
Xico, México Mx19 Alcon Laboratorios S.A. De C.V. Company A tiempo completoCompany Overview:Mx19 Alcon Laboratorios S.A. De C.V. is a leading player in the eye care industry, driven by its commitment to innovation and customer satisfaction.Job Summary:We are seeking a highly skilled Digital Health Financial Planning Expert to join our team in Mexico City. As a key member of our Digital Health organization, you will play a vital...
-
Financial Planning Expert
hace 4 semanas
Xico, México Philip Morris International A tiempo completoCompany OverviewPhilip Morris International is a leading tobacco company that is committed to delivering a smoke-free future. With a history of innovation and a focus on sustainability, we are well-positioned to drive growth and success.SalaryThe estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications. This...
-
Expert in Financial Planning and Strategy
hace 2 meses
Xico, México Bbva A tiempo completo**About the role**We are seeking a skilled Financial Planning and Wealth Management Professional to join our team at Bbva.The ideal candidate will have expertise in financial planning and a strong understanding of financial markets.As a strategic financial planner and analyst, you will be responsible for providing financial guidance to our clients and...
-
Senior Financial Planning Expert for SaaS Growth
hace 4 semanas
Xico, México BigCommerce A tiempo completoUnlock Your Potential as a Senior Financial Analyst at BigCommerceWe are seeking an experienced Senior Financial Analyst to join our Financial Planning & Analysis team in Mexico. As a trusted advisor, you will play a key role in driving business decisions and contributing to the company's growth.The ideal candidate should have 5+ years of financial analysis...