Workforce Management Coordinator

hace 7 días


Xico, México Ten Group A tiempo completo

Ten Group is a leading technology-enabled lifestyle and travel platform providing trusted concierge services to its members 24 hours a day, 365 days a year. Our goal is simple: become the most trusted service business in the world.

We are the global market leader for travel and lifestyle management services, providing services from a strong global office network with over one thousand employees. We use our expertise, technology, and scale to get our members direct access to the best travel, entertainment, dining, and luxury retail services.

Ten Group is growing quickly and has ambitious plans to innovate, keep inspiring, and continue to improve the lives of millions of members. As a Workforce Management Coordinator, you will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.

**Key Responsibilities:**

  • Provide standardized daily and weekly reporting and ad-hoc analytical support to the wider operations team at Ten Group to ensure full understanding of volumes and resourcing in your region.
  • Analyse Service Level Agreements (SLAs) and Response Time to ensure effective scheduling.
  • Ensure high visibility of job volumes and approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet demand.
  • Meet or beat targeted performance SLAs through effective allocation of demand.

**Requirements:**

  • English Language proficiency level B2.
  • At least 1+ years of experience in real-time management or workforce planning, preferably in a customer service environment.
  • Familiarity with workforce management software (e.g., Genesys).
  • Familiarity with workforce management systems for forecasting, scheduling, and real-time monitoring.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. Ten Group offers a competitive compensation package, including benefits and opportunities for career growth and development.



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