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Solutions Engineering Manager

hace 2 meses

Xico, México Mastercard A tiempo completo
About the Role

We are seeking a highly skilled Solutions Engineering Manager to join our team at Mastercard. As a key member of our Data & Services organization, you will play a critical role in driving the success of our Loyalty & Engagement products and services.

Key Responsibilities
  • Act as the Subject Matter Expert on our Loyalty Product suite, collaborating with Sales Specialists to craft customer-centric solutions
  • Lead product demonstrations and conduct technical discovery sessions with clients
  • Provide technical responses to RFIs/RFPs, consultations, sales calls, and meetings
  • Identify and comprehend all points of integration by asking probing questions to understand client requirements thoroughly
  • Design and meticulously document effective and efficient solutions, proactively removing any technical obstacles to set customers up for success
  • Ensure alignment and obtain approval from stakeholders for proposed technical solutions, including assessing the level of effort required and product readiness on a global or regional scale
  • Facilitate a seamless transition and handoff from pre-sales to delivery
  • Collaborate with Product teams to gather and document customer insights, acquire local competitive intelligence, enable regional go-to-market strategies, and inform product roadmap and strategy decisions
Requirements
  • Knowledge of rewards, marketing, and/or loyalty platforms
  • Knowledge and understanding of the competitive loyalty landscape
  • Experience working with financial institutions and/or with performance-based marketers (MarTech or AdTech)
  • Balance between execution ability (get things done) and creative ability (coming up with the right solution)
  • Strong skills in critical thinking, problem solving, and creating effective product/service solutions
  • Team player with excellent communication skills both oral and written
  • Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences
  • Combination of technical competence, business skills and a consumer marketing mindset
  • Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus
  • Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel
  • The ability to thrive in fast-paced environments while being flexible and able to handle rapidly changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a challenge