District Manager Aftersales Leader
hace 6 días
**Job Summary**
The **District Manager Aftersales** is a critical role within General Motors, responsible for supporting the company's global dealer network with tools, equipment, and warranty administration. This position plays a key part in ensuring continuous improvement, effective delivery, customer retention, and profitability in service operations.
**Key Responsibilities**
- **Sales and Market Share**: Develop and implement strategies to increase sales targets and market share in the service lane.
- **Customer Retention**: Identify opportunities to improve customer retention and implement initiatives to increase customer pay business.
- **Process Improvement**: Focus on optimizing processes and performance at the service lane to drive efficiency and effectiveness.
- **Aftermarket Initiatives**: Incorporate aftermarket initiatives into the overall business plan to increase parts sales per vehicle.
- **Compliance and Quality**: Support dealers in implementing initiatives to optimize and meet required targets for compliance and quality.
- **Marketing and Promotion**: Promote and include dealers in yearly marketing plans to increase customer retention and drive business growth.
- **Staff Development**: Develop staff skills and guide the integration of Aftersales as one whole team (parts and service).
- **Customer Experience**: Support the initiative of Outstanding Customer Experience (OCE) and improve CSIS to drive customer satisfaction.
- **Recalls and Service**: Ensure a proper process of executing service recalls and maximize the profitability of Distributor.
**Requirements**
- **Leadership and Management**: Proven leadership and management skills to drive business growth and improvement.
- **Communication and Collaboration**: Excellent communication and collaboration skills to work with dealers, distributors, and internal stakeholders.
- **Business Acumen**: Strong business acumen to develop and implement strategies to drive sales, customer retention, and profitability.
- **Analytical and Problem-Solving**: Strong analytical and problem-solving skills to identify opportunities and drive improvement.
**About General Motors**
General Motors is a leading global automaker committed to delivering innovative products and services that meet the evolving needs of customers. We are dedicated to creating a culture of innovation, collaboration, and excellence that drives business growth and improvement.
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