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Payroll Integration Specialist
hace 2 meses
Job Title: Payroll Integration Specialist
Job Summary:
We are seeking a highly skilled Payroll Integration Specialist to join our team at Factorial HR. As a key member of our Product Services & Partner DACH Teams, you will play a crucial role in onboarding new clients, implementing integrations, and ensuring the seamless usage of our platform.
Key Responsibilities:
- Onboard new DACH customers by providing expert assistance via video calls and email until our payroll integrations are fully implemented in their organization.
- Deliver a consultative approach to customers to ensure a tailored experience in setting up their accounts.
- Understand client needs and problems, converting them into solutions and gathering feedback.
- Share improvement points with other teams to enhance the customer journey and unlock market potential.
- Collaborate with various teams, including Payroll, Strategy & Partnerships, Product, Marketing & Sales.
- Previous experience working with customers as an Implementation Consultant or Project Manager for solution integrations is required.
- Some understanding of the Payroll process in Germany is essential.
- Previous knowledge of Payroll software such as DATEV is a plus.
- Proficiency in German and professional English language skills are necessary.
- Proactivity: find the best way to ensure accounts are fully activated, clients have the best experience implementing Factorial, and gathered knowledge is shared within Factorial.
- Fast Learner: quickly become an expert on the software and keep up-to-date with product updates and integration progress.
- Problem-solving mindset: propose alternative solutions and workarounds to unexpected situations.
- Good sense of analysis: understand market specifics and translate knowledge into information for the Product team to improve our solution.
Perks of Working with Us:
- High growth, multicultural, and friendly work environment.
- Save expenses with Cobee and receive your salary in advance with Payflow.
- Healthy life with Gympass and Alan as private health insurance.
- Breakfast in the office, organic fruit, and free caffeine and theine.
- Flexible schedules, pet-friendly, and no dress code.
About Us:
Factorial HR is an all-in-one HR Software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions. We serve thousands of customers in over 60 countries worldwide and have built a diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and the USA.
Our Values:
- We own it: take responsibility for every project, making decisions, not excuses.
- We learn and teach: dedicated to learning something new every day and sharing it.
- We partner: every decision is a team decision, trusting each other.
- We grow fast: act fast, thinking that the worst mistake is not learning from them.
Learn More: Check our website for more information about our company culture and values.
