Account Manager Sales and Customer Service

hace 4 semanas

Mexicali, Baja California, México Siegwerk A tiempo completo

Sales and Customer Service Excellence at Siegwerk

Siegwerk, a leading global provider of printing inks and coatings, is seeking a highly skilled Account Manager Sales and Customer Service to join our team. As a family-owned company in its sixth generation, we rely on almost years of expertise and knowledge in printing today.

Your Mission

As an Account Manager Sales and Customer Service, you will be responsible for supporting the entire commercial management process from pricing to portfolio management to order processing to achieve sales targets in consideration of regional/BU sales strategy. You will also focus on delivering high customer satisfaction.

Your Key Responsibilities

  • Handling of inquiries, orders up to invoicing, coordination of deliveries and returns, handling of consignment stock orders and charging thereof, invoicing managing receivables including reminders etc.
  • Monitoring of contract conditions, payment terms and sales figures.
  • Handling credit notes, statistics, market- and customer analyses.
  • Communication and coordination with internal and external areas to follow up on orders, priorities and/or customer requests (commercial, inhouse, planning, warehouse, credit, production, technology, HR, customers).
  • Claims management and coordination with technical and sales managers.
  • Continuous customer data management / Active participation in maintaining customer contact.
  • Conducting pricing and margin analysis and provide portfolio support to the sales and technology managers handling and coordinating a broad variety of commercial issues.
  • Customer correspondence, also in foreign languages incl. reporting.
  • Design and implement Customer Service Satisfaction Surveys.
  • Sales Measures (e.g. price increase) are aligned.
  • Preparing and sending quotations.
  • Preparation of sales presentations under direction of sales managers/technology managers.
  • Project work as required.

Requirements

  • Business school background or commercial training.
  • Practical experience in sales dept., in similar role.
  • Very good language skills – at least English.
  • MS office, SAP R/3 advantageous.
  • Analytic skills, Customer orientation, service attitude, teamwork, communication, problem solving, negotiator.

Join Siegwerk and be part of our success story

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