IT Support Specialist
hace 14 horas
About the Role:
The IT Support Specialist will be responsible for providing internal users with technical assistance, ensuring the digital workplace environment remains operational, and managing IT assets, network access, and hardware/software provisioning for employees, contractors, and third parties in accordance with security policies.
Key Responsibilities:
- Provide technical support to internal users, resolving hardware and software issues in a timely manner.
- Manage company network access and Active Directory, ensuring compliance with security policies.
- Coordinate the IT onboarding and offboarding process for new starters and leavers.
- Install and configure workstations, operate network connections, and integrate smartphones and tablets into the company's information system.
- Set up and support office copiers, printing systems, and meeting room communication solutions.
- Collaborate with Site Managers to implement and maintain physical security systems, including door access control and video surveillance.
- Diagnose and resolve technical issues, applying preventive maintenance plans and ensuring data backup.
- Monitor and remove viruses, ensuring the security of computer data and handling security alerts.
- Manage hardware and software inventory, ensuring up-to-date records and licenses availability.
- Participate in the deployment of the company's messaging and collaborative system, training users as required.
- Assist in resolving user incidents, both remotely and on-site, within agreed service level agreements.
- Maintain a watchful eye on the digital workplace environment, automating daily tasks and monitoring technical alerts.
- Write technical documentation and apply security policies, participating in workplace projects.
- Support the Operations Team in projects.
Requirements:
- Proficiency in Professional English.
- Expertise in Windows Professional, iOS, Android, Active Directory, and Azure AD.
- Knowledge of Windows Server, PowerShell, networking, and supplier management.
- A 'Team Player' attitude, with knowledge of various IT and business functions.
- Excellent interpersonal, problem-solving, analytical, and research skills.
- Nice-to-have: Knowledge of MacOS, experience in automotive or industrial business, and capacity to work with an agile methodology.
- Proficiency in Professional French, German, or Chinese.
- Solid Windows technical background, service-oriented approach, and knowledge of ITIL and project management methodologies.
- Knowledge of IT security and networking basics, good written and verbal communication skills, and innovative thinking.
- 'Can do' attitude and IT suppliers management experience.
About A2Mac1:
A2Mac1 is a leading provider of digital workplace solutions, dedicated to delivering exceptional IT support and services to our clients.
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