IT Support Specialist

hace 14 horas


Santiago de Querétaro, Querétaro de Arteaga, México A2Mac1 A tiempo completo

About the Role:

The IT Support Specialist will be responsible for providing internal users with technical assistance, ensuring the digital workplace environment remains operational, and managing IT assets, network access, and hardware/software provisioning for employees, contractors, and third parties in accordance with security policies.

Key Responsibilities:

  • Provide technical support to internal users, resolving hardware and software issues in a timely manner.
  • Manage company network access and Active Directory, ensuring compliance with security policies.
  • Coordinate the IT onboarding and offboarding process for new starters and leavers.
  • Install and configure workstations, operate network connections, and integrate smartphones and tablets into the company's information system.
  • Set up and support office copiers, printing systems, and meeting room communication solutions.
  • Collaborate with Site Managers to implement and maintain physical security systems, including door access control and video surveillance.
  • Diagnose and resolve technical issues, applying preventive maintenance plans and ensuring data backup.
  • Monitor and remove viruses, ensuring the security of computer data and handling security alerts.
  • Manage hardware and software inventory, ensuring up-to-date records and licenses availability.
  • Participate in the deployment of the company's messaging and collaborative system, training users as required.
  • Assist in resolving user incidents, both remotely and on-site, within agreed service level agreements.
  • Maintain a watchful eye on the digital workplace environment, automating daily tasks and monitoring technical alerts.
  • Write technical documentation and apply security policies, participating in workplace projects.
  • Support the Operations Team in projects.

Requirements:

  • Proficiency in Professional English.
  • Expertise in Windows Professional, iOS, Android, Active Directory, and Azure AD.
  • Knowledge of Windows Server, PowerShell, networking, and supplier management.
  • A 'Team Player' attitude, with knowledge of various IT and business functions.
  • Excellent interpersonal, problem-solving, analytical, and research skills.
  • Nice-to-have: Knowledge of MacOS, experience in automotive or industrial business, and capacity to work with an agile methodology.
  • Proficiency in Professional French, German, or Chinese.
  • Solid Windows technical background, service-oriented approach, and knowledge of ITIL and project management methodologies.
  • Knowledge of IT security and networking basics, good written and verbal communication skills, and innovative thinking.
  • 'Can do' attitude and IT suppliers management experience.

About A2Mac1:

A2Mac1 is a leading provider of digital workplace solutions, dedicated to delivering exceptional IT support and services to our clients.


  • IT Support Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Tox Pressotechnik A tiempo completo

    We are a mid-sized, international manufacturing company driven by technology and innovation. We integrate our standard products into custom systems for various assembly functions to accommodate our customers in the automotive, appliance, aerospace, medical, and other industries.To support our exceptional teams who build great products and contribute to our...


  • Santiago de Querétaro, Querétaro de Arteaga, México Azka IT A tiempo completo

    Azka IT is a leading IT services company that connects top talent with innovative companies in Latin America and the United States.We are seeking a skilled Shell-scripting Support Specialist to join our team.Key Responsibilities:Provide level 1 support for Unix/Linux systems and applications.Offer technical assistance to 27 global applications.Utilize...

  • IT Support Specialist

    hace 11 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Nilfisk Group A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Nilfisk Group. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide level support onsite at...

  • IT Support Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Nilfisk Group A tiempo completo

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at Nilfisk Group. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide level support onsite at our facility, as well as level support on onsite...

  • IT Support Specialist

    hace 14 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    Job SummaryWe are seeking a highly skilled and organized IT Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As a key member of our support team, you will be responsible for providing exceptional remote support and communication to our customers.Key ResponsibilitiesProviding IT support to end users located globallyAnalyzing, troubleshooting,...

  • IT Support Specialist

    hace 13 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria is a leading provider of innovative money transfer services, committed to delivering exceptional customer experiences and reliable payment solutions. We are seeking a skilled IT Support Specialist to join our team and contribute to our mission of excellence.**Key Responsibilities:**• **Ticket Management**: Assign and track IT tickets, ensuring timely...


  • Santiago de Querétaro, Querétaro de Arteaga, México Connectingology A tiempo completo

    Role OverviewThe IT Systems Support Specialist is responsible for ensuring the seamless operation of all information technology systems within the organization. This includes managing network, server, telecommunication, and client hardware to facilitate effective business operations.Key ResponsibilitiesMaintain optimal functionality of IT systems to support...

  • IT Support

    hace 2 días


    Santiago de Querétaro, Querétaro de Arteaga, México Nutreco A tiempo completo

    Job Summary:The IT Support & Operations Specialist provides standard end-user support and troubleshooting in line with Nutreco's IT Policy and Strategy. This includes providing support for local business applications, providing support for Nutreco applications, and executing other relevant IT tasks.Key Responsibilities:Provide technical assistance, analysis,...

  • IT Support Specialist

    hace 17 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Kiewit A tiempo completo

    Kiewit Mexico is a leading provider of engineering, procurement, and construction management services. As a subsidiary of one of the largest and most respected engineering and construction organizations in North America, Kiewit Mexico offers a wide range of services in various markets, including energy, oil, gas, chemicals, terminals, marine works, and...

  • IT Support Specialist

    hace 12 horas


    Santiago de Querétaro, Querétaro de Arteaga, México A2Mac1 - Decode The Future A tiempo completo

    About the RoleThe IT Support Specialist will be responsible for providing internal users with expert IT support, ensuring the digital workplace environment remains operational, and managing IT assets, network access, and hardware/software provisioning for employees, contractors, and third parties according to security policies.Key ResponsibilitiesProvide IT...

  • IT Specialist

    hace 3 días


    Santiago de Querétaro, Querétaro de Arteaga, México Inteva Products A tiempo completo

    IT Specialist Job Description **Job Summary** We are seeking an experienced IT Specialist to lead and supervise all activities related to Information Technology in our plant. As the main contact for engineering, human resources, and other areas, you will be responsible for ensuring the smooth operation of our IT systems. **Key Responsibilities** * Lead...

  • IT Operations Specialist

    hace 13 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Te Connectivity Corporation A tiempo completo

    **Job Summary**TE Connectivity Corporation is seeking a highly skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a critical role in supporting the installation, configuration, and ongoing maintenance of our computer and data center infrastructure.**Key Responsibilities:**Support hardware installation and...

  • IT Support Specialist

    hace 5 días


    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    About the RoleRia is a leading money transfer company dedicated to providing exceptional service excellence and reliable remittance payment services to our customers.Key ResponsibilitiesDispatch Coordination: Assign tickets to IT technicians or support staff based on expertise, workload, and priority. Track ticket progress and escalate issues as needed to...

  • IT Support Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kiewit A tiempo completo

    About KiewitKiewit is a leading provider of engineering, procurement, and construction management services. As a subsidiary of one of the largest and most respected engineering and construction organizations in North America, Kiewit offers a wide range of services across various markets, including energy, oil, gas, chemicals, terminals, marine works, and...

  • IT Support Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kiewit Mexico A tiempo completo

    About the RoleKiewit Mexico, a subsidiary of a prominent North American engineering and construction organization, is seeking an experienced IT Support Specialist to provide technical assistance to its employees, subsidiaries, partners, and contractors.Key ResponsibilitiesInstall, configure, troubleshoot, and maintain IT systems and equipment in the...


  • Santiago de Querétaro, Querétaro de Arteaga, México Azka It A tiempo completo

    Azka IT is a leading IT services company that connects top talent with Latin American and United States companies. We are seeking a skilled Shell-scripting Support professional to join our team.Key Responsibilities:Provide level 1 support for 27 applications worldwideUtilize ServiceNow and Jira for ticket managementCollaborate with cross-functional teams to...

  • IT Specialist

    hace 14 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Inteva Products A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Specialist to lead and supervise all activities related to Information Technology at Inteva Products, LLC. The successful candidate will serve as the main contact for engineering, human resources, and other areas, providing technical expertise and guidance to ensure seamless operations.Key ResponsibilitiesLead...

  • IT Support Specialist

    hace 14 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Nutreco A tiempo completo

    {"h3": "Job Overview"} Nutreco is a global leader in animal nutrition and aquafeed, with a mission to Feeding the Future. As an IT Support & Operations Officer, you will play a crucial role in providing technical assistance, analysis, and solutions to issues reported or escalated from the service desk. {"h3": "Key Responsibilities"} Contribute to the...

  • IT Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Inteva Products A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Specialist to join our team at Inteva Products, LLC. As a key member of our organization, you will be responsible for leading and supervising all activities related to Information Technology in our plant.Key ResponsibilitiesProvide technical support and guidance to engineering, human resources, and other areas of...


  • Santiago de Querétaro, Querétaro de Arteaga, México Connectingology A tiempo completo

    Job Summary: We are seeking a highly skilled Service Technical IT Specialist to join our team at Connectingology. As a key member of our IT department, you will be responsible for ensuring the smooth operation of all IT systems, including network, server, telecommunication, and client hardware.Key Responsibilities:Ensure proper functionality of all IT...