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IT/OT Engineer I
hace 2 meses
Rippling is a leading provider of critical technology-forward services designed to support the comprehensive lifecycle of renewable facilities, including solar, wind, and energy storage.
Job SummaryWe are seeking an experienced IT/OT Engineer I to join our team. The successful candidate will execute assigned work orders, including support tickets and project tasks, to meet Managed Services Provider (MSP), Managed Security Services Provider (MSSP), and other contractually defined obligations for new and existing customer facilities.
Key Responsibilities- Execute routine and scheduled maintenance and support tasks, work break/fix and other trouble and support tickets.
- Act as a subject matter expert for programs and products offered.
- Respond to emergent conditions across the fleet.
- Create and maintain user accounts.
- Modify permissions and access control lists.
- Perform routine management of backup and recovery services, file and disk management, and virus protection.
- Maintain consistent operation of multi-user systems, including coordination with network, SCADA, and system engineers, field technicians, project managers, end users, and customer and IT management.
- Interact with remote networks and systems to perform various functions such as installations, upgrade/patch, monitoring, problem resolution, and configuration management.
- Engage with internal and external parties to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.
- Perform design, implementation, and administration activities for complex power generation computing environments on systems, networks, and security.
- Technical degree or minimum 3+ years of relevant IT/OT professional experience.
- Direct or indirect end-user service experience and/or experience providing remote support.
- Ability to read electrical, network, infrastructure, and cabling drawings.
- Prior professional IT/OT systems management experience and knowledge in at least half the following fields: server hardware and OS management, networking and infrastructure design, implementation, and management, cybersecurity, including Next-Generation Firewall configuration and management, remote infrastructure and network support, data storage and recovery.
- NGFW, especially Palo Alto, configuration, maintenance, and administration.
- Microsoft Windows Server support.
- Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers.
