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Quality Assurance Review Manager

hace 2 meses

Xico, México Citi A tiempo completo
{"Job Title": "Issue Pre-Validation Manager Vicepresident", "Job Description": "Key Responsibilities

Manage new and existing Quality Assurance Review requests, assigning work to Quality Assurance and Independent Validation Analysts as efficiently and logically as possible.

Supervise that all assigned Quality Assurance Reviews and other tasks are completed by Quality Assurance and Independent Validation Analysts in a timely fashion and as per the Quality Assurance Review Manual.

Develop strong ability in the team and the users to understand problems and focus on Issues root cause analysis to guarantee the proper corrective action plans (CAPs).

Identify the time, challenges and users constraints to achieve adequately the team goals.

Keep a record of all disputes and disagreements from IMOs and/or IBCOs on Quality Assurance Reviews resolutions and resolve them.

Escalate problems in the Quality Assurance Review Process as soon as they are identified and coordinate efforts with the Issue Management Quality Assurance and Independent Validation Executive to remediate and improve.

Maintain an updated version of a flow chart for the Quality Assurance Review process and coordinate training sessions or communications every time there is a change in the process.

Perform the Managers Control Assessment (MCA) as per the corporate standards.

Communicate general status of the team to the Issue Management Quality Assurance and Independent Validation Executive at least on a biweekly basis.

Actively participate in training sessions.

Actively participate in recurrent issues management working groups.

Proactively provide feedback to the Issue Management Area Head to improve issues management practice.

Job Requirements

Full-time position.

Compliance and Control job family.

Business Control job family.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

"}