International Customer Support Specialist

hace 2 semanas

Monterrey, Nuevo León, México United Airlines A tiempo completo
Position Overview

At United Airlines, we are on an exciting journey to redefine the aviation industry. Our mission – Connecting People, Uniting the World – goes beyond mere transportation; it embodies our commitment to fostering opportunities and uplifting communities globally. With a diverse and inclusive workforce, we aim to create a workplace that reflects the world we serve. Our comprehensive benefits package is designed to keep you engaged, healthy, and ready to explore the globe. Are you prepared to embark on this adventure?

Our operations span across numerous international airports, necessitating a dedicated team to ensure seamless service. From the check-in area to the boarding gate, our Airport Operations team plays a crucial role in maintaining efficient airport functions every day.

Key Responsibilities:

As a representative of our brand, you will be the first point of contact for our international clientele, creating a welcoming atmosphere where every individual feels appreciated and respected. Your role will involve assisting customers with ticketing, baggage handling, and providing a warm greeting as they embark on their journeys. Your commitment to delivering friendly, professional, and insightful service will be essential in resolving travel-related issues and ensuring memorable experiences.

Your Duties Will Include:

  • Managing incoming calls, welcoming customers, and providing guidance while handling baggage efficiently.
  • Issuing tickets, determining fares, and ensuring all travel needs are met.
  • Engaging with customers in a supportive and helpful manner to foster loyalty and satisfaction.
  • Proactively addressing customer needs and maintaining accountability in the event of any inconveniences.
  • Upholding safety standards and ensuring that both personal and team responsibilities are prioritized.

This position is subject to local employment terms. Sponsorship for work visas is not available.

Qualifications

Essential Requirements:

  • High school diploma or equivalent.
  • Minimum age of 18 years.
  • Strong interpersonal skills with proficiency in English and Spanish.
  • Comfortable with technology, including computers and mobile devices.
  • Physical capability to stand and walk for extended periods, as well as lift and manage baggage.
  • Willingness to travel internationally for training.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • Legal authorization to work in Mexico without sponsorship.
  • Ability to meet attendance and appearance standards set by the company.
  • Possession of a valid passport and visa.

Preferred Qualifications:

  • Previous experience in the airline, travel, or hospitality sectors.
  • Bachelor’s degree.

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