Senior Program Manager
hace 1 día
We are seeking a seasoned Senior Program Manager to lead business transformation initiatives at Zendesk, Inc. This role will drive cross-functional execution teams to deliver strategic objectives and improve alignment between corporate strategies, organization objectives, and execution teams.
Key Responsibilities:- Partner with leadership to translate corporate strategies into execution-ready programs and initiatives.
- Drive company-wide, cross-geo programs, ensuring clear communication and follow-up with stakeholders.
- Bring structure to ambiguous visions and craft programs to bring them to life.
- Design and build streamlined processes and work with teams on areas requiring significant change management.
- Set up communications infrastructure for program execution and executive-level engagement.
- Identify and track key milestones from program inception to program retrospective.
- Cultivate a culture of openness and transparency to increase program success.
- Lead by influence rather than authority to build trust across the organization.
- Proven track record of driving several large-scale, complex programs.
- Minimum of 5 years in a Sr. Program Manager role within a fast-paced environment or management consulting focused on business transformation efforts.
- Experience working with and supporting operations teams and managing programs that impact large employee groups.
- Demonstrated success working across diverse teams and geographies, with the ability to synthesize competing priorities.
- Serves as an invaluable business partner to the teams you support with a diverse skill set that spans business operations, process design and improvement, data/analytics, and program management.
- Able to distill complex topics into an organized approach and mobilize the right people to execute.
- Strong collaboration, planning, influencing, prioritization, and time management skills.
Zendesk is a global leader in customer service software. We empower businesses to deliver exceptional customer experiences through our cloud-based platform. Our team is passionate about making a positive impact on our customers and the world around us.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about customer service and business transformation, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
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Program Director
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Senior Program Manager
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Senior Technical Program Manager
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Senior Software Engineering Manager
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Senior Program Manager, Labor Planning, Logistics
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Senior Program Manager, Labor Planning, Logistics
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Program Manager
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Senior Labor Planning Manager
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Senior Technical Program Manager
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Program Director
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Senior Operations Manager
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