Debt Collection Quality Assurance Specialist

hace 2 semanas


Xico, México Tk Recruitment A tiempo completo
Job Title: Call Quality Analyst for Collection Team

We are seeking a highly skilled Call Quality Analyst to join our team at Tk Recruitment. The successful candidate will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.

The Role:

The Call Quality Analyst in a Debt Reminding department will report directly to the Country Manager. Key responsibilities include:

  • Analyzing and evaluating employees' calls, emails, and messages
  • Providing constructive feedback and coaching to employees
  • Summarizing and tracking identified errors
  • Conducting research and analysis to determine the root causes of errors
  • Proposing methods for improving work efficiency
Requirements:

To succeed in this role, we expect you to have:

  • Minimum 6-month work experience in a Call Centre Environment as an agent
  • Minimum of 1 year of experience in a quality analysis role
  • Ability to provide constructive feedback and training to employees
  • Proven expertise in process improvement and efficiency enhancement
  • Spanish (native), English - not less than Upper-Intermediate
What We Offer:

We offer a competitive salary and bonuses, a strong professional environment, and professional development support. Additionally, you will have the opportunity to work remotely and be part of a multicultural work environment.

Apply now to become a part of our team and contribute to the success of our client in the FinTech industry.



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