Debt Collection Quality Assurance Specialist
hace 2 semanas
We are seeking a highly skilled Call Quality Analyst to join our team at Tk Recruitment. The successful candidate will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.
The Role:The Call Quality Analyst in a Debt Reminding department will report directly to the Country Manager. Key responsibilities include:
- Analyzing and evaluating employees' calls, emails, and messages
- Providing constructive feedback and coaching to employees
- Summarizing and tracking identified errors
- Conducting research and analysis to determine the root causes of errors
- Proposing methods for improving work efficiency
To succeed in this role, we expect you to have:
- Minimum 6-month work experience in a Call Centre Environment as an agent
- Minimum of 1 year of experience in a quality analysis role
- Ability to provide constructive feedback and training to employees
- Proven expertise in process improvement and efficiency enhancement
- Spanish (native), English - not less than Upper-Intermediate
We offer a competitive salary and bonuses, a strong professional environment, and professional development support. Additionally, you will have the opportunity to work remotely and be part of a multicultural work environment.
Apply now to become a part of our team and contribute to the success of our client in the FinTech industry.
-
Site Quality Assurance Specialist
hace 3 semanas
Xico, México Quality Enterprises Usa A tiempo completoQuality Control and Assurance SpecialistWe are seeking a highly skilled Quality Control and Assurance Specialist to join our team at Quality Enterprises Usa. As a key member of our quality assurance team, you will be responsible for ensuring that our construction projects meet the highest standards of quality and safety.Key Responsibilities:Conduct quality...
-
Call Quality Specialist for Debt Collection Team
hace 3 semanas
Xico, México Tk Recruitment Inc. A tiempo completoJob Title: Call Quality Analyst for Collection TeamAt Tk Recruitment Inc., we are seeking a highly skilled Call Quality Analyst to join our team. As a Call Quality Analyst, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.Key Responsibilities:Analyse and evaluate employees' calls, emails, and...
-
Quality Assurance Specialist
hace 1 semana
Xico, México Sushi Izakaya A tiempo completoAbout the Role:We are seeking a skilled Quality Assurance Specialist to join our team at "{company}". As a Quality Assurance Specialist, you will play a critical role in ensuring the highest quality products are delivered to our customers.Key Responsibilities:Collaborate with cross-functional teams to identify and prioritize quality improvements.Develop and...
-
Quality Assurance Specialist
hace 1 semana
Xico, México Citi A tiempo completoJoin Our Team as a Quality Assurance Specialist to ensure the highest standards of quality in our products. In this role, you will be responsible for identifying and resolving quality issues, collaborating with cross-functional teams, and implementing process improvements. As a Quality Assurance Specialist, you will play a crucial role in maintaining our...
-
Debt Recovery Specialist
hace 2 semanas
Xico, México Charter Mercantile Agency A tiempo completo**Job Role: Remote Debt Collection Specialist (US)****Charter Financial Solutions LLC** is a premier Receivables Management Company, specializing in both digital and traditional debt collections, serving a diverse clientele across the United States.**Responsibilities**:Manage inbound and outbound calls in English or Spanish in a timely manner.Speak with...
-
Quality Assurance Specialist
hace 3 semanas
Xico, México Didi Global A tiempo completoJob Title: Quality Assurance SpecialistAt Didi Global, we are committed to building a safe, inclusive, and sustainable transportation ecosystem. We are seeking a highly skilled Quality Assurance Specialist to join our team.Job Summary:The Quality Assurance Specialist will be responsible for designing and implementing tests, debugging, and defining corrective...
-
Quality Assurance Specialist
hace 2 semanas
Xico, México Galileo Financial Technologies - Mexico A tiempo completo**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Galileo Financial Technologies - Mexico. The ideal candidate will have a strong understanding of quality assurance principles and be able to apply them to ensure the highest level of quality in our operations.Key Responsibilities:Manage the quality assurance...
-
Software Quality Assurance Specialist
hace 3 semanas
Xico, México Blackrock Investments A tiempo completo**Software Quality Assurance Role at Blackrock Investments**:**Job Summary:**We are seeking a skilled Software Quality Assurance Specialist to join our team at Blackrock Investments. As a Software Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products.**Key Responsibilities:**Develop and execute test plans to...
-
Quality Assurance Specialist
hace 1 semana
Xico, México Fullsand México A tiempo completoWe are seeking a highly skilled Quality Assurance Specialist to join our team. This individual will be responsible for ensuring the quality of our software products and identifying areas for improvement.Key Responsibilities:Develop and execute test plans to ensure software functionality and quality.Collaborate with cross-functional teams to identify and...
-
Senior Quality Assurance Specialist
hace 3 semanas
Xico, México Novo Nordisk A tiempo completoWe are seeking a Senior Quality Assurance Specialist to join our team at Novo Nordisk. As a key member of our quality assurance team, you will be responsible for ensuring the quality of our products and processes.Key responsibilities include:Developing and implementing quality assurance strategiesConducting audits and assessments to ensure compliance with...
-
Quality Assurance Specialist
hace 3 semanas
Xico, México Bunge A tiempo completoAs a Quality Assurance Specialist at Bunge, you will play a critical role in ensuring the optimal operation of our tolling facilities in Mexico. This involves planning and executing activities to meet technical, quality assurance, and food safety requirements. Your core functions will include managing documents, supervising quality assurance and food safety...
-
Quality Assurance Specialist
hace 3 semanas
Xico, México Upfield A tiempo completo**Quality Assurance Specialist**At Upfield, we're committed to making people healthier and happier with our natural, plant-based products. As a Quality Assurance Specialist, you'll play a key role in ensuring our products meet the highest standards of quality and safety.**Key Responsibilities**:Develop and implement quality standards and procedures for...
-
Quality Assurance Specialist
hace 1 semana
Xico, México Central Hoteles A tiempo completoAbout the RoleAs a Quality Assurance Specialist at {company}, you will be responsible for ensuring the highest quality standards in our software development process. This involves collaborating with cross-functional teams to identify and prioritize quality-related issues, developing and implementing testing strategies, and providing feedback to the...
-
Quality Assurance Specialist
hace 2 semanas
Xico, México Amex A tiempo completoYou're a Quality Assurance Specialist at Amex.We're looking for a detail-oriented professional to join our TRAM (Testing & Remediation Assurance Management) team. As a Quality Assurance Specialist, you'll be responsible for ensuring the quality of our user-facing projects, including mobile launches and portal changes. Your attention to detail and...
-
Quality Assurance Specialist
hace 3 semanas
Xico, México Citi A tiempo completoJob SummaryCiti is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of tasks provided by yourself and others on the team.ResponsibilitiesStay up-to-date with best practices in Quality Assurance.Provide input on training and development needs for...
-
Quality Assurance Specialist
hace 2 semanas
Xico, México Sdz Mex A tiempo completoQuality Assurance SpecialistSandoz, a global leader in generic and biosimilar medicines, is seeking a Quality Assurance Specialist to join our team in Mexico. As a key member of our Quality team, you will be responsible for ensuring that all aspects of the handling and distribution of pharmaceutical products in the country comply with the requirements of the...
-
Debt Collector Specialist
hace 3 semanas
Xico, México Von Talent A tiempo completo**Debt Collection Specialist****Key Responsibilities**Manage and analyze delinquent accounts to identify potential collections opportunities, including accounts that may be eligible for liquidation.Collaborate with employees to coordinate activities and supervise the collection of overdue payments for charge accounts, credit card accounts, or loans from...
-
Quality Assurance Specialist
hace 2 semanas
Xico, México Global Payments (Beamery) A tiempo completoAbout the Role:We are seeking a Quality Assurance Specialist to focus on the Resident Experience mobile and web apps. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our products meet the highest standards of quality, providing exceptional experiences for our customers.Key Responsibilities:Contribute to the manual testing...
-
Quality Assurance Specialist
hace 1 semana
Xico, México Smart Center A tiempo completoAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team. As a QA Specialist, you will be responsible for ensuring the quality of our software products. Your expertise in testing methodologies and technical skills will be essential in identifying and resolving defects.Responsibilities:Plan, develop, and execute test...
-
Quality Assurance Specialist
hace 3 semanas
Xico, México Hsbc A tiempo completo**About the Role**We are seeking a skilled Quality Assurance Specialist to join our team at Hsbc. As a key member of our team, you will be responsible for ensuring the quality of our products and services.**Key Responsibilities**Develop and execute testing strategies to ensure the quality of our products and services.Collaborate with cross-functional teams...