Reservations Coordinator

Job Title: Reservations Specialist

Job Location: Tulum, Mexico

We are seeking a skilled Reservations Specialist to join our team. As a Reservations Specialist, you will play a crucial role in assisting our guests with their reservations and ensuring a seamless booking experience. Excellent written and verbal English skills, proficiency in Cloudbeds or similar reservations system, and a strong command of Microsoft Office and Excel are essential for this position.

Responsibilities:

• Provide accurate and up-to-date information about the company's services, policies, and promotions.
• Process reservations, modifications, and cancellations in a timely and efficient manner.
• Maintain a thorough understanding of the reservation system and utilize it effectively to manage bookings.
• Handle guest inquiries and escalate any issues or complaints promptly and professionally.
• Collaborate with other departments, such as accounting and concierges, to ensure smooth operations and guest satisfaction.
• Prepare and send booking agreements to direct reservations, ensuring all necessary details and terms are included.
• Collect payments for deposits and balances on reservations, ensuring accuracy and timely processing.

Reporting Structure:

The Reservations Specialist will report to the Reservations Manager and the Sales and Marketing Director who oversees the reservations department and provides guidance and support to the team.

Requirements:

• Excellent written and verbal English communication skills are essential.
• Proven experience as a Reservations Specialist or in a similar Reservations role.
• Proficiency in using Cloudbeds or similar reservations system.
• Strong command of Microsoft Office Suite, particularly Excel.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.
• A friendly and customer-oriented attitude.
• Able to work weekends and some holidays.

About the Company:

We are a premier vacation rental company located in Tulum Mexico. We are proud to offer an exclusive collection of villas with breathtaking beachfront views.

We specialize in providing unforgettable vacation experiences for our guests. Whether they are seeking a tranquil escape, an adventurous getaway, or a romantic retreat, our properties offer the perfect setting for a truly memorable stay.

With a strong focus on exceptional customer service, we strive to exceed our guests' expectations at every turn. Our team is dedicated to ensuring a seamless and enjoyable booking experience, whether our guests choose to book directly with us or through OTA's (Online Travel Agencies) and vacation rental agencies.

Each of our properties is meticulously maintained and thoughtfully designed to offer the utmost comfort and luxury. From spacious living areas and fully equipped kitchens to private pools and stunning outdoor spaces, our accommodations provide a home away from home for our valued guests.

We take great pride in creating unforgettable vacation experiences for our guests. Our commitment to excellence, combined with our idyllic location and exceptional properties, sets us apart as a leader in the vacation rental industry.

We look forward to welcoming a talented Reservations Specialist who is passionate about providing exceptional customer service and contributing to our team's success.

Experience:

reservations: 1 year (required)

Language:

English (required)

Work Location:

In person