Operational Coordinator for National Service Provider
hace 3 días
We are a leading provider of comprehensive business solution services for medium to large-size companies, including Fortune 500 firms. As an integral part of our team, you will play a crucial role in facilitating seamless operations and ensuring exceptional customer experiences.
Our company culture is built on a foundation of fun and hard work. We offer a dynamic and supportive environment that fosters growth, innovation, and teamwork. Our compensation package is highly competitive, with top-tier benefits and incentives that recognize individual contributions.
The Project Coordinator position is a key component of our organization's success. You will be responsible for coordinating between clients and technicians to deliver a wide range of maintenance services, while providing expert decision-making and problem-solving skills to address complex issues.
Key Responsibilities:
- Assign and schedule assessments, repairs, recalls, and second opinions with technicians or vendors.
- Contact clients to gather additional information needed before dispatch.
- Procure new technicians and backups for all work orders.
- Obtain detailed descriptions of situations, clear plans of action, and ballpark figures for costs.
- Prepare quotes, proposals, and bids based on assessments, market value, costs, and contracted charges.
- Take before, during, and after pictures of client-site visits and obtain sign-offs.
- Challenge technicians due to insufficient or unacceptable rates or assessments.
- Update colleagues, clients, and systems proactively.
- Upload documentation and costs associated with work orders for proper invoicing.
Requirements and Skills:
- Fluency in English writing and speaking.
- Fast learner of complicated ideas and functions.
- Customer-focused approach.
- Strong researching skills.
- Average technical knowledge.
- Solutions-oriented and ability to meet deadlines.
- Ability to work under pressure.
Estimated Salary: $38,472 - $45,511 per month
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