Operational Coordinator for National Service Provider

hace 6 días


Puebla, Puebla, México National Service Provider A tiempo completo

We are a leading provider of comprehensive business solution services for medium to large-size companies, including Fortune 500 firms. As an integral part of our team, you will play a crucial role in facilitating seamless operations and ensuring exceptional customer experiences.

Our company culture is built on a foundation of fun and hard work. We offer a dynamic and supportive environment that fosters growth, innovation, and teamwork. Our compensation package is highly competitive, with top-tier benefits and incentives that recognize individual contributions.

The Project Coordinator position is a key component of our organization's success. You will be responsible for coordinating between clients and technicians to deliver a wide range of maintenance services, while providing expert decision-making and problem-solving skills to address complex issues.

Key Responsibilities:

  • Assign and schedule assessments, repairs, recalls, and second opinions with technicians or vendors.
  • Contact clients to gather additional information needed before dispatch.
  • Procure new technicians and backups for all work orders.
  • Obtain detailed descriptions of situations, clear plans of action, and ballpark figures for costs.
  • Prepare quotes, proposals, and bids based on assessments, market value, costs, and contracted charges.
  • Take before, during, and after pictures of client-site visits and obtain sign-offs.
  • Challenge technicians due to insufficient or unacceptable rates or assessments.
  • Update colleagues, clients, and systems proactively.
  • Upload documentation and costs associated with work orders for proper invoicing.

Requirements and Skills:

  • Fluency in English writing and speaking.
  • Fast learner of complicated ideas and functions.
  • Customer-focused approach.
  • Strong researching skills.
  • Average technical knowledge.
  • Solutions-oriented and ability to meet deadlines.
  • Ability to work under pressure.

Estimated Salary: $38,472 - $45,511 per month


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