Financial Services Representative

hace 12 horas


Chihuahua, Chihuahua, México 08795 Tarjetas Banamex, S.A. De C.V., Sofom, E.R. A tiempo completo
Job Summary

**About the Role**

We are seeking a highly motivated and results-driven Financial Services Representative to join our team at 08795 Tarjetas Banamex, S.A. De C.V., Sofom, E.R. As a key member of our Consumer Sales Team, you will be responsible for providing exceptional customer service and meeting sales targets for financial products and services within your assigned district or location.

Key Responsibilities

  • Establish and maintain high-value accounts by providing expert and professional advice and promoting high-level portfolios and other financial products.
  • Perform the necessary processes, procedures, and verbal dialogues to effectively customize offers and cross-sell an expansive set of products and services to existing customers.
  • Analyze new and existing client interests, problems, and potential need for new products and services.
  • Receive and process service requests for clients to achieve their transfer and have a low percentage of rejections in customer certifications.
  • Develop and maintain product and service knowledge as well as remain current on applicable regulations by attending internal training programs.
  • Achieve or exceed decided sales targets set by management.
  • Adhere to strict laws and regulations governing Telesales practices in a complex sales environment.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements

  • 2-4 years of relevant experience.
  • Previous experience in financial sales preferred.
  • Proficient computer and technology skills.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Working knowledge of relevant financial regulations.
  • Effective problem-solving and negotiation skills.
  • Demonstrated influencing and relationship management skills.
  • Education: High School diploma or equivalent.

Preferred Qualifications

  • More than 1 year of desirable experience in selling financial products.
  • Effective communication skills.
  • Ability to handle devices (Tablet / iPad).
  • Effective problem-solving and negotiation skills.
  • Persuasion skills with clients.
  • Education: High School diploma completed.
  • Availability for rotating schedules and to work weekends, with 1 day off during the week.

Skills, Competencies, and Knowledge

  • Effective communication.
  • Sense of urgency.
  • Customer service orientation.
  • Teamwork.
  • Goal-oriented work ethic.
  • Proactivity in approaching clients.
  • Initiative.
  • Adaptability.
  • Dynamic personality.
  • Basic Knowledge of Financial Products.
  • Communication skills.
  • Learning ability.


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