Field Services Director

hace 3 semanas


Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo
Job Description

Job Title: Field Services Director

Location: Monterrey, Nuevo Leon, Mexico

Job Type: Full-time

About Us: Schneider Electric Gruppe is a leading provider of energy management and microgrid solutions. We are seeking a highly skilled Field Services Director to join our team in Monterrey, Nuevo Leon, Mexico.

Job Summary:

We are looking for a seasoned professional to lead our Field Services team. The successful candidate will be responsible for organizing and managing the teams in charge of ensuring that assets under management are kept in perfect operating conditions and outperform their expected production. This includes participating in the selection and definition of the bricks to optimize the TCO, service strategy to support the expected performance of the asset over the lifetime, and asset management plan definition.

Key Responsibilities:
  • Participate in the selection and definition of the bricks to optimize the TCO
  • Develop and implement a service strategy to support the expected performance of the asset over the lifetime
  • Define and implement an asset management plan
  • Negotiate service contracts with O&M providers
  • Negotiate warranties with OEMs
  • Participate in the specification of service tools and dedicated applications
  • Manage asset performance in the digital platform
  • Log case management
  • Service requests and operations management
  • Manage OEM warranties and onsite interventions
  • Fulfill service contracts with O&M providers
  • Train and delegate work to team members
Requirements:
  • Master's degree in Computer Science, Electrical Engineering, or related field (optional)
  • Direct management experience of a team of tech support individuals
  • On-demand expert resources in Engineering team to address complex technical cases
  • CMMS, ERP, and internal tools experience
  • 10-15 years industry experience in Renewable Energy, Utility, Solar & Storage, EAAS
  • O&M experience in renewables appreciated
  • Customer support and Field Service management experience
  • Direct and functional management experience
  • Able to live in Monterrey, Nuevo Leon, Mexico
  • Able to work under a hybrid scheme with work-from-home policy
  • International travel required on a regular basis
  • Flexibility in working hours due to time zone differences
What We Offer:

Schneider Electric Gruppe offers a robust benefits package to support our employees, including flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.


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