Highly Skilled Network Support Specialist

hace 2 días


Guadalajara, Jalisco, México F5 A tiempo completo

At F5, everything we do revolves around people. This means we obsess over how to make the lives of our customers, and their customers, better. Our goal is to create a diverse community where each individual can thrive.

We are seeking a dynamic and knowledgeable Network Support Engineer II who takes pride in delivering exceptional customer success. As a key member of our team, you will provide remote technical assistance on F5 solutions to both internal and external customers and partners. You will handle multiple active cases of diverse scope, analyzing customer network environments and customer-specific data to arrive at a solution that meets their needs while maintaining high customer satisfaction scores.

Your day-to-day activities will involve providing technical support (Level 1 to Level 3) to resolve problems and hardware and software issues on F5 products and services. You will also communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Additionally, you will participate in ongoing training with F5 products and related technologies, maintain high schedule adherence, and effectively handle case escalations to tier 3 (Engineering Services).

We prioritize creativity, independence, and strong problem-solving skills. You will collaborate with other Senior Network personnel and build strong working relationships with peers, Escalation Engineers, and Managers. Your work hours will be scheduled shifts corresponding to forecasted customer activity, and you may be asked to work Saturdays and/or Sundays.

To succeed in this role, you should be proficient with troubleshooting tools and equipment, possess excellent customer service skills, and have experience supporting corporate customers and service providers in production environments. You should also have hands-on technical experience with internetworking/data center operations, network protocols, TCP/IP, OSI Model, UNIX or Linux operating systems, VMware or equivalent hypervisors, and network hardware. Exposure to Network Security is a plus.

We offer a competitive salary range of $85,000 - $110,000 per year, depending on location and experience. In addition to a generous compensation package, you will have access to ongoing training and development opportunities, a dynamic work environment, and a chance to work with a talented team of professionals.

Requirements:

  • Bachelor's degree or equivalent related experience
  • 5+ years of experience in a professional technical support role or equivalent experience working with relevant technologies

This is an excellent opportunity for someone who is looking for a challenging role with opportunities for growth and development.



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