Global Operations Manager

hace 3 semanas


Pedro Escobedo, México Givaudan A tiempo completo
About Givaudan

Givaudan is a leading global company in the fragrance and beauty industry, committed to creating innovative solutions that enhance human experience.

Job Summary

We are seeking an experienced Global Operations Manager to join our team in Mexico and Central America. This role will be responsible for managing the Customer Care area of our Fragrance & Beauty operations, implementing Givaudan's Customer Care strategy and best practices in the market to ensure and exceed our customers' satisfaction in the most efficient and cost-effective way.

Main Responsibilities
  • Implement the Customer Care strategy aligned with the Operations roadmap.
  • Lead the local Customer Care team, ensuring implementation of global guidelines for sales order management including pricing.
  • Support Customer Care team for escalation of problem resolution, complaints, inquiries and prioritization issues together with the Customer Care Support Office and Control Tower.
  • Monitor performance and workload to maintain the work balance in the team.
  • Monitor customer service levels in close collaboration with supply chain, sales and other departments.
  • Collaborate with demand planning on information related to planning and inventory position.
  • Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, Free Trade Agreements while following global guidelines.
  • Manage the annual budget of the area.
  • Manage order process to exceed sales targets and financial goals.
  • Propose and lead processes and organization optimization for more efficiency and reduced cost.
  • Maintain audit documentation.
  • Monitor Customer Service main indicators both for the team and the individual level.
  • Oversee Visual Performance Management for Customer Care and ensure performance improvement.
  • Ensure Customer Forecast input for the Demand Planning tool.
  • Monitor the New Customer/product processes.
Requirements
  • University degree in Supply Chain, Business Management, Industrial Engineering or related discipline.
  • At least 7 years of experience in customer-facing or supply chain roles and 3 years of experience leading teams in these tasks acquired in multinational companies with a multicultural environment.
  • Understanding of Supply Chain management concepts including order to cash, lead times, inventory management, process flows and cost structure.
  • Experience handling over 500 orders a month.
  • Experience in non-systematic Customer Relationship Management.
  • Deep experience with SAP.
  • Lean Sig SIgma Green Belt certification.
  • Advanced MS excel (can maintain complex spreadsheets).
  • Fluent English.
Benefits
  • Annual bonus and PTU.
  • Excellent medical insurance plan.
  • Excellent Savings Plan.
  • In-company English lessons.
  • Career Development Opportunities with access to many virtual learning sessions.
  • International working environment.
  • Quality of Life program.
Salary Range:

$100,000 - $120,000 per year, depending on experience and qualifications.



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