Global Cloud Technology Operations Lead

hace 18 horas


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

SAP Enterprise Cloud Service is a leading provider of public and private cloud managed services. As an Operations Specialist, you will be part of the Technical Operations Basis technology unit responsible for 24x7 Application support and services.

Key Responsibilities
  • Ensuring day-to-day quality service delivery
  • Defining and tracking various service KPIs and SLAs
  • De-escalating running escalations
  • Working towards automating various day-to-day operational tasks
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
  • Handling on-call duty
  • Process improvement on daily operational activities
  • Driving projects and programs
  • Able to coordinate and orchestrate work between teams
About the Role

This is a challenging role that requires experience in Infrastructure and Basis administration, service delivery in global teams, and managing operations and 24/7 delivery units. If you have a strong background in ITIL concepts of Service Management and Root Cause Analysis, and are familiar with hyperscaler concepts, this could be the perfect opportunity for you.

About the Team

You will be working as part of a global team spread across Mexico and India, with a diverse range of expertise and levels of experience. This is a great chance to bring your skills and experience to a dynamic and collaborative team environment.

What We Offer

We offer a highly competitive salary of $120,000 - $150,000 per year, depending on experience, plus a range of benefits including health insurance, retirement plan, and paid time off. We are committed to diversity and inclusion, and welcome applications from all qualified candidates.



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