Junior Sales Specialist

hace 5 días

Guadalajara, Jalisco, México Dhl Express A tiempo completo

About DHL Express

DHL Express is a leading logistics company that connects people and businesses around the world. We are committed to maintaining an environment that empowers every team member to make a significant impact on our business.

Our Corporate Culture

We value personal commitment, teamwork, and customer satisfaction. Our goal is to be a great place to work, where every employee feels valued and motivated to contribute to our success.

The Role

We are seeking a Junior Sales Specialist to join our team in Guadalajara, Mexico. As a Junior Sales Specialist, you will be responsible for providing customer support and sales services to our ACS customers.

Key Responsibilities

  • Handle incoming customer calls to provide customer satisfaction, retention, or extend contact to sell new or additional products or services.
  • Resolve customer account queries in a timely and professional manner.
  • Identify, contact, and book cargo to fill flights.
  • Take bookings generated via various channels, clarify issues, and solve problems for customers.
  • Respond to customer inquiries, take bookings, service needs, and complaints, or direct to sales representatives or technical/service area.
  • Book cargo information into our system.
  • Answer customer questions via various channels.
  • Promote and market our products and services.
  • Provide support in center locations, including timely resolution of customer service and operational management issues.
  • Analyze and make recommendations based on call volume trends and other forecasting factors.
  • Work together with sales representatives to provide post-pre-and/or sales customer support, consultation, problem-solving suggestions, and ensure appropriate solutions or answers.
  • Negotiate customer complaints, initiate billing adjustments, fix product substitutions, and returns.
  • Evaluate customer needs and suggest/promote alternative products or services.
  • Provide administrative support to the function, including the creation of reports that will be used within the center.
  • Track incoming call traffic volume and distribute calls based on staff availability.
  • Ensure customer needs are met by coordinating and adjusting call volumes in a timely manner.
  • Coordinate with other departments when interruptions occur and calls need to be redirected.
  • Track all on-forwarded cargo to final destination via aircraft or truck. Coordinate truck movements with operations.
  • Trace missing cargo and follow-up on tracers, provide freight status alerts, and/or customer call-back support.

Requirements

  • Bachelor's Degree or equivalent experience/qualification.
  • 2-4 years of experience, ideally within a customer services environment.
  • Strong customer-centric approach and mindset.
  • Excellent computer skills.
  • Teamworker.

  • Junior Sales Specialist

    hace 5 días

    Guadalajara, Jalisco, México Dhl Germany A tiempo completo

    About DHL ExpressDHL Express is a leading logistics company that connects people and businesses around the world. Our mission is to provide fast and reliable delivery services to our customers.Our CultureWe value our employees and strive to create a work environment that is inclusive, diverse, and empowering. Our corporate culture is built on personal...

  • Junior Specialist Sales

    hace 4 semanas

    Guadalajara, Jalisco, México DHL Express A tiempo completo

    DHL Express - a company that connects peopleWhat makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every...

  • Sales Support Specialist

    hace 5 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're committed to putting people ahead of profits. Our mission is to revolutionize the way businesses operate by prioritizing employee satisfaction and delivering exceptional quality to our clients. We believe that by enhancing our employee experience, we can provide top-notch service to our clients.Job SummaryWe're seeking a highly...

  • Sales Operations Specialist

    hace 5 días

    Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Operations Specialist to join our team at Hewlett Packard Enterprise. As a Sales Operations Specialist, you will be responsible for managing the end-to-end operational business relationship for customer and partner accounts.Key ResponsibilitiesAct as the single point of sales operations accountability and...

  • Junior Desktop Support Specialist

    hace 12 horas

    Guadalajara, Jalisco, México Ab Agri A tiempo completo

    Job SummaryWe are seeking a skilled Junior Desktop Support Specialist to join our IT team at AB Agri. As a key member of our team, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to users,...

  • Junior Procurement Specialist

    hace 5 días

    Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Junior Procurement Specialist to join our team at IBM. As a Junior Procurement Specialist, you will play a critical role in supporting the introduction of new products and suppliers, implementing and managing the replenishment process, and maintaining updated SAP parameters of part...

  • Sales Operations Specialist

    hace 5 días

    Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the RoleThis is a challenging and rewarding role that requires a strong analytical mindset and excellent communication skills. As a Sales Operations Specialist, you will be responsible for designing and implementing processes and tools to provide sales forecasting, analytics, and metrics to support business growth.Key Responsibilities:Design and...

  • Sales Lead Generation Specialist

    hace 5 días

    Guadalajara, Jalisco, México Ehrenfeldcos A tiempo completo

    About Northwest RefuseNorthwest Refuse is a leading waste management company that provides industry-leading services to the Greater Baltimore/DC area. With a strong reputation for reliability and customer service, the company has established itself as a trusted partner for businesses and organizations in the region.Job SummaryWe are seeking a highly...

  • Sales Operations Specialist

    hace 5 días

    Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Operations Specialist to join our Sales Operations Channel team at Hewlett Packard Enterprise.Key ResponsibilitiesDesign and implement processes and tools to provide sales forecasting, analytics, and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or...

  • Mobile Insurance Sales Specialist

    hace 5 días

    Guadalajara, Jalisco, México Hsbc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Mobile Insurance Sales Specialist to join our team at Hsbc. As a key member of our Premier Insurance Solutions team, you will be responsible for promoting and selling insurance solutions to our customers, with a focus on increasing insurance penetration through our Premier segment.Key...

  • Bilingual Sales Development Specialist

    hace 5 días

    Guadalajara, Jalisco, México Think Future Technologies Pvt Ltd A tiempo completo

    Position Overview: We are in search of a skilled Sales Development Specialist to contribute to our operations on a contractual basis. The ideal candidate should possess over 3 years of expertise in sales development, demonstrating proficiency in both English and Spanish. Core Responsibilities:Discover and target new prospects through diverse...

  • Plant Growth Regulators Sales Specialist

    hace 5 días

    Guadalajara, Jalisco, México Agricare,Sa De Cva A tiempo completo

    About the RoleAgricare, Sa de CVA is seeking a highly motivated and experienced Plant Growth Regulators Sales Specialist to join our team. As a key member of our sales team, you will be responsible for promoting and selling our PGR products to customers in the northern areas of Mexico.Key ResponsibilitiesDevelop and execute sales strategies to achieve annual...

  • Bilingual Sales Development Specialist

    hace 5 días

    Guadalajara, Jalisco, México Think Future Technologies Pvt Ltd A tiempo completo

    Position Overview: We are in search of a skilled Sales Development Specialist to fulfill a contractual role within our organization. The ideal candidate should possess over 3 years of experience in sales development and be fluent in both English and Spanish. Primary Responsibilities:Discover and target new leads through diverse channels.Engage with...

  • Regional Sales Director

    hace 5 días

    Guadalajara, Jalisco, México Rain Bird Corporation A tiempo completo

    **Job Summary:**Rain Bird Corporation is seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales growth and market share expansion in the assigned territory.**Key Responsibilities:**• Analyze market trends and develop strategic plans to achieve sales...

  • Bilingual Sales Development Specialist

    hace 5 días

    Guadalajara, Jalisco, México Think Future Technologies Pvt Ltd A tiempo completo

    Position Overview: We are in search of a skilled Sales Development Specialist to contribute to our operations on a contractual basis. The successful candidate will possess over 3 years of experience in sales development and be fluent in both English and Spanish. Core Responsibilities:Discover and engage new prospects through diverse channels.Communicate with...

  • Salesforce Junior Administrator

    hace 5 días

    Guadalajara, Jalisco, México Juniper Data Center A tiempo completo

    **Job Overview****Job Title:** Salesforce Junior Administrator**Job Summary:**We are seeking a highly motivated and detail-oriented Salesforce Junior Administrator to join our team at Juniper Data Center. As a key member of our Enterprise Systems department, you will play a critical role in the administration of our Salesforce ecosystem.**Key...

  • Sales Marketing Operations Staff Specialist

    hace 5 días

    Guadalajara, Jalisco, México Infineon Technologies A tiempo completo

    About the Role:We are seeking a highly skilled Business Operations Specialist to join our team at Infineon Technologies. As a key member of our Sales & Marketing Division, you will play a critical role in supporting our employees as a subject matter expert in Business Opportunity Management, Tableau, and Sales & Operations Planning.Key...

  • Sales Growth Specialist

    hace 5 días

    Guadalajara, Jalisco, México Birdman A tiempo completo

    About the RoleBirdman is seeking a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for driving sales growth and revenue expansion through strategic sales initiatives and customer engagement.Key ResponsibilitiesSales Mastery & Growth: Develop and execute sales strategies to achieve ambitious...

  • Sales Marketing Operations Staff Specialist

    hace 5 días

    Guadalajara, Jalisco, México Infineon Technologies A tiempo completo

    About the RoleWe are seeking a highly skilled Business Operations Specialist to join our Sales and Marketing team at Infineon Technologies. As a key member of our team, you will play a critical role in supporting the Sales and Marketing Division employees as a subject matter expert in Business Opportunity Management (CRM), Tableau, and Sales and Operations...

  • Customer Sales Support Representative

    hace 3 días

    Guadalajara, Jalisco, México Mphasis Limited A tiempo completo

    Job SummaryMphasis Limited is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting our sales team to create customer portals, manage deals, and provide exceptional customer service.Key ResponsibilitiesEngage with the sales team to create customer portals and manage deal...