Solar Energy Support Specialist
hace 3 días
As a Partner Support Representative at Maxeon, you will play a crucial role in supporting Sales Managers with account coverage for end-to-end partner support and client relations, ensuring exceptional customer satisfaction.
Key Responsibilities- Manage potential leads and endorse them to the respective Regional Sales Manager or Partner within the network.
- Prepare sales quotations and requested documentation for Sales Management.
- Create Purchase Agreements and Pro-Forma Invoices.
- Receive and qualify customer POs, checking them against allocation and booking orders into the ERP system (Oracle).
- Send Electronic Data Interchange signals to the warehouse (if applicable).
- Generate manual CIPLs for Good to Go and Import Requirements.
- Monitor orders for closing and ensure proper revenue recognition.
- Coordinate with support groups to ensure total customer satisfaction.
- Archive all documents per SPOC Requirements.
- Review Bill of Lading and send approval to 3PL.
- Coordinate with 3PL warehouse for weekly scheduled materials receipt and shipment.
- Communicate with internal customers and suppliers, working with Transportation Logistics, Purchasing, and Manufacturing teams to prioritize material requirements.
- Answer phone calls from US customers, potential partners, and customers.
- Preferably a Bachelor's degree holder or equivalent combination of education and years of related experience.
- Experience in Customer Service, Order Management, or Fulfillment is required.
- Preferably 1-2 years of experience specializing in Customer Service, Order Management, Logistics, or BPO industry.
- Strong communication skills, computer proficiency, and good organization skills.
- Proficient with MS Office Applications, especially Excel, PowerPoint, and Outlook.
- Preferably an Oracle and Salesforce User.
- Portuguese-Spanish speaker.
At Maxeon, we foster a diverse and inclusive workplace, committed to equal opportunities for all. We prioritize a healthy work-life balance, providing competitive salaries and benefits, career development opportunities, and an innovative environment. Join our team and contribute to our mission of championing solar energy for a sustainable future.
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