Solar Energy Support Specialist

hace 3 días


Mexicali, Baja California, México Maxeon A tiempo completo
Role Summary

As a Partner Support Representative at Maxeon, you will play a crucial role in supporting Sales Managers with account coverage for end-to-end partner support and client relations, ensuring exceptional customer satisfaction.

Key Responsibilities
  1. Manage potential leads and endorse them to the respective Regional Sales Manager or Partner within the network.
  2. Prepare sales quotations and requested documentation for Sales Management.
  3. Create Purchase Agreements and Pro-Forma Invoices.
  4. Receive and qualify customer POs, checking them against allocation and booking orders into the ERP system (Oracle).
  5. Send Electronic Data Interchange signals to the warehouse (if applicable).
  6. Generate manual CIPLs for Good to Go and Import Requirements.
  7. Monitor orders for closing and ensure proper revenue recognition.
  8. Coordinate with support groups to ensure total customer satisfaction.
  9. Archive all documents per SPOC Requirements.
  10. Review Bill of Lading and send approval to 3PL.
  11. Coordinate with 3PL warehouse for weekly scheduled materials receipt and shipment.
  12. Communicate with internal customers and suppliers, working with Transportation Logistics, Purchasing, and Manufacturing teams to prioritize material requirements.
  13. Answer phone calls from US customers, potential partners, and customers.
Requirements
  • Preferably a Bachelor's degree holder or equivalent combination of education and years of related experience.
  • Experience in Customer Service, Order Management, or Fulfillment is required.
  • Preferably 1-2 years of experience specializing in Customer Service, Order Management, Logistics, or BPO industry.
  • Strong communication skills, computer proficiency, and good organization skills.
  • Proficient with MS Office Applications, especially Excel, PowerPoint, and Outlook.
  • Preferably an Oracle and Salesforce User.
  • Portuguese-Spanish speaker.
About Maxeon

At Maxeon, we foster a diverse and inclusive workplace, committed to equal opportunities for all. We prioritize a healthy work-life balance, providing competitive salaries and benefits, career development opportunities, and an innovative environment. Join our team and contribute to our mission of championing solar energy for a sustainable future.



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