Cloud Operations Specialist
hace 5 días
Infor is a global leader in business cloud software products for companies in industry-specific markets.
We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information, visit www.infor.com.
Job Description:As a Cloud Consultant at Infor, you will work to recommend innovations and process improvements that make implementation/delivery cycles more efficient, resulting in a positive customer experience.
A day in the life typically includes analysis of production issues and support for continuous operations and delivery pipeline.
You will be proactive in responding to customer queries and providing regular updates on incidents.
Additionally, you will analyze extension source code and develop tasks related to platforms support and service delivery.
Effective communication with internal and external teams is essential, as well as providing excellent customer service.
You will participate in meetings and coordinate with other teams while being available for support 24/7 in case of production downtime.
This role requires willingness to extend support over weekends and holidays to ensure customer business is not impacted.
Required Skills and Qualifications:- Experience in scripting and code debugging.
- Work experience within the Information Technology field.
- Experience with continuous integration tools, ION, BODs.
- Experience generating and analyzing trace files, CGP's, parallel processing.
- Experience with troubleshooting.
- Experience with added applications like Factory Track, Supplier Exchange, Automotive exchange.
$80,000 - $120,000 per year, depending on location and experience.
The salary range is based on industry standards and takes into account the job requirements and qualifications.
Benefits:We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Our company values diversity and inclusion, and we are committed to creating a workplace that reflects our markets, customers, partners, and communities.
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