Operations Customer Service Representative

hace 2 semanas


Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

**Job Summary**

Redwood Logistics is seeking a skilled Operations Customer Service Representative to join our team in Mexico. As a key member of our operations team, you will be responsible for supporting our Mexico customers through daily operational duties.

**Key Responsibilities**:

  • Coordinate carrier operations to ensure daily capacity & status updates
  • Coordinate capacity to match customer needs amongst existing carrier base (carrier management)
  • Provide trailer details for traceability and documentation purposes
  • Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
  • Provide customer with visibility and send updated status report
  • Coordinate with carriers to establish regular updates and tracking reports
  • Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
  • Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
  • Meet with carriers to explore and review business opportunities to optimize their capacity
  • Establish a cadence of revisions and agreements to ensure ongoing improvement
  • Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
  • Coordinate with broker for corresponding border crossing docs (DODA, entry)
  • Ensure shipment arrival to border/warehouse with complete and correct documentation
  • Coordinate delivery appointments with consignee and ensure timely delivery
  • Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary
  • Communicate effectively within Redwood network for any additional help needed
  • Quote and source additional spot capacity when required
  • Support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned
  • Perform additional duties assigned by management

**Requirements**:

  • Ability to think critically, analyze data, and set strategic goals
  • Excellent organizational, communication, and time-management skills
  • Problem-solving and customer-oriented professional
  • Ability to work autonomously, proven to be both a self-starter & team player in a dynamic environment
  • Process-oriented individual who has a deep understanding of customer impact and profitability
  • High School diploma required. BS/BA preferred; MBA is not required but ideal
  • English proficiency at least 80%
  • Progressive experience in an operational role within the transportation/logistics industry
  • Desirable proficiency with Transportation Management Systems

**What We Offer**:

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you - Major Medical
30 days 'Aguinaldo' Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days. Additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes



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