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Sales Support Coordinator

hace 2 meses

Ciudad de México, Ciudad de México Royal Caribbean Group A tiempo completo
Job Title: Sales Support Coordinator

Job Summary:

The Sales Support Coordinator plays a crucial role in analyzing databases to obtain information and make informed decisions. This position is responsible for implementing Power BI Projects to automate the collection of sales information, following up on promotions, and calculating incentive payments. Additionally, the Sales Support Coordinator documents and updates SOPs about sales support tasks.

Key Responsibilities:

  • Develop, implement, and enhance high-impact business reporting.
  • Market price analysis and promotional strategies.
  • Develop and communicate strategic plans, as well as track results and adjust to market needs.
  • Analyze and disseminate competitive data regarding products, services, and pricing to identify market trends and innovations.
  • Provide analytical support on tactical and strategic special projects.
  • Prepare weekly sales reports for the leadership team as required.
  • Monitor market strategies.
  • Identify sales opportunities and potential market growth.
  • Ensure travel partners are on track to meet month-end goals and share innovative lead-generating ideas.
  • Handle administrative duties for the sales department.
  • Responsible for the effective management of Co-op and Marketing funds for Travel Partners and Representatives, ensuring maximum return on investment.
  • Follow up with travel partners and representatives for administrative purposes and provide troubleshooting assistance.
  • Facility to extract information from databases and create reports.
  • Organized and methodical in the execution of projects.
  • Responsible for the effective management of Co-op and Marketing funds for Travel Partners and Representatives, ensuring maximum return on investment.
  • Aim to meet and exceed KPIs in all tasks assigned and handle administrative duties for the sales department.
  • Manage Trade Partner Updates and Commission Plans renewals (amends to profiles via AS400).
  • To carry out daily admin duties (Cruising Power, AS-400, bookings issues, special requests).
  • Sox control at a booking level and agency maintenance at a monthly basis.

Requirements:

  • Educated to a Degree Level with a professional qualification in Tourism / Business / Administration / Marketing.
  • Fully bilingual: English/Spanish (Portuguese is a plus).
  • Previous experience with Sales or Marketing preferred but not required.
  • Analytical skills to interpret data trends.
  • Excellent knowledge of Microsoft Word, Excel, and PowerPoint required.
  • Knowledge of Hyperion, Brio, Access, Microsoft Project, Visio, Lotus Notes, and the AS400 or equivalent mainframe reservations system strongly preferred.
  • Ability to work, interact, and communicate with external/internal customers at all levels.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Work on projects independently and as part of a cross-functional team.
  • Project management and follow-up skills.
  • Commercial mindset.
  • Sense of urgency and ownership.
  • Attention to details and accuracy.
  • Proactive and enthusiastic.
  • Flexible working hours and travel (when needed).