Accounts Receivable Specialist II
hace 4 semanas
As an Accounts Receivable Specialist II at Autozone, you will be responsible for making outbound phone calls to targeted delinquent accounts using our Eram credit scoring system. Your goal will be to negotiate with customers to bring their account balances current while maintaining a positive relationship.
Key Responsibilities
- Collect and manage risk on a high volume of delinquent monthly accounts assigned through our collections database in accordance with our defined Account Treatment Strategy.
- Call on delinquent accounts based on a prescribed queue to secure payment and bring accounts current.
- Utilize strong interpersonal, communication, and negotiation skills to secure payment terms on delinquent accounts.
- Provide weekly collections updates to report account status and identify trends that affect our business relationship with customers.
- Reduce delinquency in assigned portfolio and prepare weekly and monthly reports for senior management.
- Communicate effectively with sales regarding customers' accounts and enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Identify and refer billing and payment issues to our Research specialist.
- Respond to customer requests and questions regarding invoices, statements, special reporting information, payment processing, and general billing questions.
- Manage credit risk on accounts by making recommendations to reduce LOC or place accounts on credit hold.
- Refer/suggest accounts for bad debt proceedings.
Requirements
- Fluent in English language verbal and written.
- Associate Degree or equivalent experience. Bachelor's Degree preferred.
- 3 to 5 years related high volume corporate collections and/or customer service experience.
- Proficient in Excel, Word, PowerPoint, and Outlook.
- Strong verbal/written communication, problem-solving, analytical, and negotiation skills with strong attention to detail in a goal-oriented environment.
- Basic principles of finance, bookkeeping, and accounting a plus.
- Excellent problem-solving, analytical skills, and strong attention to detail in a goal-oriented environment.
- Ability to thrive under tight deadlines and high-pressure situations.
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