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Client Engagement Specialist

hace 2 meses

Tijuana, Baja California, México Snaphunt A tiempo completo

About the Opportunity

  • Join a reputable organization known for its consistent performance.
  • Enjoy flexible working arrangements.
  • Make a meaningful contribution to the business.

Key Responsibilities

You will be tasked with:

  • Managing incoming calls and emails with professionalism.
  • Addressing customer inquiries and ensuring high levels of satisfaction.
  • Collaborating with internal teams for efficient order processing and delivery.
  • Escalating customer feedback as necessary.
  • Developing and overseeing a portfolio of key accounts.
  • Meeting monthly sales goals by identifying and nurturing new client relationships.
  • Maximizing customer satisfaction and exploring upsell and cross-sell opportunities.
  • Coordinating follow-ups before and after sales.
  • Consistently achieving and surpassing weekly and monthly KPIs.
  • Building strong, collaborative relationships with internal stakeholders.
  • Monitoring industry trends and providing competitor insights.
  • Identifying new business development opportunities through lead follow-ups and research.
  • Generating new business by understanding client needs and offering tailored solutions.
  • Managing the sales process to secure new business opportunities.
  • Maintaining strong relationships with existing clients.
  • Exceeding activity and revenue targets on a weekly and monthly basis.

Candidate Profile

  • A minimum of 1 year of experience in a B2B Sales, Account Executive, or Customer Service role, preferably in the Staffing or Executive Search sector.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Adept at networking and building relationships.
  • A collaborative team player capable of managing multiple stakeholders.
  • Strong analytical abilities and comfort with numerical data.

About the Employer

Snaphunt is a leading provider of highly skilled, dependable, and professional Virtual Assistants. They specialize in matching VAs to meet specific business needs, allowing clients to delegate tasks such as product research, bookkeeping, email management, appointment scheduling, project management, data entry, customer support, and more. The VAs offered are highly competent and ready to support your business, enabling you to concentrate on achieving your company's objectives.