Telecom Systems Administrator
hace 5 días
Job Summary:
Confie is seeking a highly skilled Telecom Systems Administrator to join our team in Tijuana. As a key member of our Shared Service Site, you will be responsible for the administration and maintenance of our phone system, ensuring seamless communication and efficient operations.
Key Responsibilities:
- Manage and resolve telecom tickets in a timely manner
- Configure and maintain user accounts, phone extensions, and call routing documents
- Troubleshoot system issues, including call quality, failed calls, and user login problems
- Collaborate with the team to implement new routing configurations and system maintenance
- Develop and maintain call reports and telecom inventory documents
- Configure users on Calabrio (call recording system)
Requirements:
- Bachelor's degree in a related field (indispensable)
- Advanced English language skills
- Strong learning capacity and active listening skills
- Specialized knowledge of networking, VoIP, and Cisco Unified Communications Manager (CUCM)
Benefits:
- Competitive weekly salary
- Excellent location in Zona Río, Tijuana
- Comprehensive benefits package, including medical expenses insurance and a friendly work environment
- Opportunities for growth and professional development
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