Digital Transformation Expert
hace 1 día
Company Overview
SAP SE is a leading enterprise software company that enables businesses to run at their best. With over 400,000 customers worldwide, SAP provides innovative solutions for various industries, including cloud services, database, analytics, and experience management.
Job Description
We are seeking a skilled Digital Transformation Expert to join our team in Mexico City or Monterrey. As a key member of the SAP Enterprise Cloud Services organization, you will be responsible for managing end-to-end customer engagement and delivering contractual agreements and services for SAP Cloud Customers. Your primary focus will be on SAP S/4HANA private cloud edition deliverables.
Key Responsibilities:
- Customer Onboarding and Service Delivery: Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Project Management: Contribute to project planning, execution, and closure for various customer projects.
- Troubleshooting and Issue Resolution: Collaborate with internal teams to resolve critical customer issues and ensure timely issue resolution.
- Knowledge Sharing and Training: Develop and deliver training programs to enhance employees' skills and knowledge.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Required Skills and Qualifications:
To succeed in this role, you should have a strong background in IT service management, SAP Basis, and SAP applications. A minimum of 6+ years of work experience as an SAP technical consultant, with 4+ years in a customer-facing role, is required. You should also possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
Salary: $80,000 - $110,000 per year, depending on experience and qualifications.
Benefits:
- Health Insurance: Comprehensive health insurance plan for employees and their families.
- Retirement Plan: Employer-matched retirement savings plan.
- Flexible Work Arrangements: Option to work from home or adjust working hours to suit personal needs.
- Professional Development: Opportunities for training, certifications, and career advancement.
- Employee Recognition Programs: Regular recognition and reward programs for outstanding performance and contributions.
Location: Mexico City or Monterrey, Mexico.
Language: English (fluency required).
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