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Travel Consultant
hace 2 meses
At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Travel Consultant, you'll play a critical role in making this happen.
Key Responsibilities:- Deliver world-class customer service to our premium card members in a high-volume environment.
- Create personalized travel experiences that exceed our customers' expectations.
- Research and plan domestic and international travel arrangements, including flights, car rentals, and hotel stays.
- Communicate new and existing product offerings to our customers, reinforcing the Membership First approach.
- Put our customers' needs at the forefront of everything you do, delivering excellent service and outcomes that are core to the American Express brand.
- High-end customer service or sales experience in tourism, travel, hospitality, cruise, and tours.
- Demonstrated ability to provide premium customer service in a fast-paced, high-volume environment.
- Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
- Positive attitude and outlook, with a desire to learn, willingness to try new things, and resiliency through change.
- Natural communicator with active listening skills and the ability to adapt conversation to suit the situation and customer communication style.
- Computer literate with the ability to navigate computer applications and personal devices.
- Ability to succeed in a result-focused environment with a healthy desire to meet and exceed goals.
- Competitive base salaries and bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
We're a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We offer a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success, and we strive to uphold our powerful backing promise to provide the world's best customer experience every day.
