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Sales and Service Representative
hace 2 meses
We are seeking a highly skilled Sales and Service Representative to join our Corporate Sales team at Hsbc. As a key member of our team, you will be responsible for managing and developing revenue and profitability of allocated client portfolios while delivering exceptional service to address client needs.
Key Responsibilities- Identify sales opportunities that address specific needs for our clients and manage from identification to point of sale and through the post-trade process.
- Service a portfolio of Strategic and/or Focus clients, including Transactional clients where required.
- Manage and develop relationships with transactional clients, including those serviced over e-platforms for flow-based business.
- Provide day-to-day sales coverage using the full suite of Corporate Sales offerings and support team members to do the same.
- Deliver services and solutions that meet client needs and where necessary leverage the bank's depth of product expertise and Thought Leadership.
- Develop trusted relationships with clients to drive revenue growth and greater product penetration.
- Collaborate with other internal stakeholders, including Relationship Managers, Global Payments Solutions (GPS), and Global Trade and Receivables Finance (GTRF), to service client needs and improve share of wallet.
- Drive efficiency and profitability by championing adoption and use of relevant service offerings to meet client needs, for example migrating transactional business to the self-service e-capability, coordinating with Corporate Risk Solutions (CRS) for more complex balance sheet structuring solutions, or identifying further opportunities for the offshore capability to support Corporate Sales.
- Manage changes to processes as technology platforms evolve.
- Work with the Corporate Sales team to ensure all activities for their set of Strategic and Focus clients are executed in line with their agreed principles.
- Work through Corporate Sales for ensuring all Global Service Centre outsourced activities are executed in line with the agreed SLA's and requirements for servicing clients.
- Identify and originate cross-sell opportunities (cross-border, Corporate Sales/CRS, and cross-selling the Bank).
- Where appropriate and responsibility has been assigned, act as Global Sales Captain for specified clients.
- Grow deep and broad customer relationships to enhance the HSBC franchise and generate value-added business.
To be successful in this role, you will need to have a strong understanding of the Corporate Sales business, MSS products, and clients. You will also need to have a deep knowledge of the products that Strategic and Focus clients typically trade, including foreign exchange instruments and interest rate derivatives.
