Reservation Sales and Service Representative
hace 1 mes
**Job Summary**:
We are seeking a highly skilled and customer-focused Reservation Sales and Services Representative to join our team at United Airlines. As a key member of our contact center, you will be responsible for providing exceptional customer service and sales support to our customers.
**Key Responsibilities**:
- Communicate with customers regarding fares, rates, schedules, routings, travel documents, and related services in a pleasant and courteous manner.
- Resolve customer conflicts and handle service requests in a timely and professional manner.
- Arrange for ticketing and other special services as needed.
- Notify customers of flight irregularities and changes in schedules.
- Assist company employees in arranging business and personal travel plans.
- Operate computer terminal equipment to access, input, and retrieve information.
- Sell consultatively and provide personalized service to customers.
**Requirements**:
- High School Diploma or equivalent required.
- Must be fluent in English and Spanish (written and spoken).
- Must be at least 18 years of age.
- Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends.
- Must have valid US Visa and Passport.
- Must be legally authorized to work in Mexico for any employer without sponsorship.
**Preferred Qualifications**:
- One year of experience in sales, customer contact, or other related work.
**Equal Opportunity Employer**:
United Airlines is an equal opportunity employer and welcomes applications from diverse candidates.
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