Reservation Sales and Service Representative

hace 1 mes


Xico, México United Airlines A tiempo completo

**Job Summary**:

We are seeking a highly skilled and customer-focused Reservation Sales and Services Representative to join our team at United Airlines. As a key member of our contact center, you will be responsible for providing exceptional customer service and sales support to our customers.

**Key Responsibilities**:

  • Communicate with customers regarding fares, rates, schedules, routings, travel documents, and related services in a pleasant and courteous manner.
  • Resolve customer conflicts and handle service requests in a timely and professional manner.
  • Arrange for ticketing and other special services as needed.
  • Notify customers of flight irregularities and changes in schedules.
  • Assist company employees in arranging business and personal travel plans.
  • Operate computer terminal equipment to access, input, and retrieve information.
  • Sell consultatively and provide personalized service to customers.

**Requirements**:

  • High School Diploma or equivalent required.
  • Must be fluent in English and Spanish (written and spoken).
  • Must be at least 18 years of age.
  • Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends.
  • Must have valid US Visa and Passport.
  • Must be legally authorized to work in Mexico for any employer without sponsorship.

**Preferred Qualifications**:

  • One year of experience in sales, customer contact, or other related work.

**Equal Opportunity Employer**:

United Airlines is an equal opportunity employer and welcomes applications from diverse candidates.



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