Cybersecurity Operations Center Specialist
hace 2 días
Avertium is a leading managed security and consulting provider that offers a smarter, stronger approach to cybersecurity. With a focus on rigor, relevance, and responsiveness, we help over 1,200 organizations across various sectors protect themselves against today's complex threats.
The SOC Analyst will play a critical role in detecting and responding to information security incidents, maintaining security event alerting procedures, and participating in security investigations. This individual will monitor security information and event management (SIEM) software and dashboards to assess and respond to organizational risks.
Key Responsibilities:- Monitor customer SIEM software and dashboards to identify and respond to security threats.
- Provide client recommendations for remediating identified threats using knowledge of computer networking, applications, and security.
- Respond to security-related tickets escalated from clients through email and phone, working collaboratively to resolve security events.
- Work one of three shifts, including day, swing, nights, and weekends.
- Identify and escalate issues with monitoring applications.
- Complete training and certification courses to meet established training and development goals.
- Maintain an extremely high level of client satisfaction and service delivery quality throughout day-to-day execution.
- Solid understanding of computer networking, cybersecurity principles, Operating Systems, and customer service experience.
- Associate's degree in Information Technology, Cybersecurity, Computer Science, or related field, or 1-2 years of successful professional experience working in a Security Operations Center (SOC). Industry security certifications are preferable but not required.
- Prior working experience with SIEM software, Endpoint security, vulnerability scanning tools, and threat/attack trends.
- Positive attitude, desire to learn and grow skill set, and ability to deliver technical messages to non-technical audiences.
- Proficiency in English and strong interpersonal relations, time management, problem-solving, organization, teamwork, adaptability, creativity, and customer service skills.
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