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Journal Sales Administrator

hace 2 meses

Xico, México Informa Markets México A tiempo completo
About the Role

Informa Markets México is seeking a highly organized and detail-oriented Journal Sales Administrator to join our team in the LATAM region. As a key member of our Journal Sales team, you will provide critical support to our sales account managers, ensuring seamless customer interactions and driving revenue growth.

Key Responsibilities
  • Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, and processing invoices.
  • Generate reports that assist in sales analysis and account management processes.
  • Support the sales team by working with internal databases to provide reporting and information on an as needed basis.
  • Conduct customer subscription research and analysis.
  • Work with the Americas sales team to meet division revenue objectives.
Key Tasks
  • Under the direction of the Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the sales process by:
    • Reporting on current spend across group.
    • Chasing and logging license agreements.
    • Assisting in usage analysis.
    • Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication.
  • Under the direction of the Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the post-sales process by:
    • Responding timely and accurately to customer queries regarding invoices and billing issues.
    • Responding timely and accurately to customers regarding usage, entitlements, and all product access issues.
Requirements and Qualifications
  • Strong organizational, prioritization, and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously.
  • Excellent professional communication (written, verbal, and listening) and presentation skills at all levels of business.
  • Effective relationship management skills - to form strong relationships and partnerships both internally and externally.
  • Keen attention to detail with the ability to proactively identify and address problems.
  • Experience in SAP and Salesforce (SFDC) preferred, or equivalent experience in similar CRM systems.
  • Bachelor's degree (or equivalent experience) required.
  • Fluent in Spanish and English, proficiency in Portuguese a plus.
  • One or more years in publishing, library or library consortium preferred.