Freight Operations Specialist

hace 6 días


Ciudad de México, Ciudad de México Uber Freight A tiempo completo
{"title": "Freight Operations Specialist", "description": "Job Summary

We are seeking a highly skilled Freight Operations Specialist to join our team at Uber Freight. As a key member of our operations team, you will be responsible for managing day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.

Key Responsibilities
  • Secure capacity for loads and leverage carrier relationships to influence capacity awards during tight markets
  • Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
  • Contact carriers to obtain status of load-tendered and continue monitoring shipments for on-time pick-up, transit, and delivery
  • Update load status in the system and notify shippers and/or receivers of load status and reschedule pick-up/delivery appointments when necessary
  • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
  • Correspond with customers and carriers regarding detention information and communicate and gain approval for expedite shipments
  • Use JIRA to request new users and password resets and provide specific and detailed comments to ensure the Help Desk receives clear actionable requests
  • Train customer users on the TMS and lead training sessions for Carrier Contacts as necessary on the Carrier Portal
  • Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
  • Coordinate and direct shipments and deliveries to improve customer/carrier equipment utilization
  • Set up new receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials
  • Utilize TMS to actively manage on-time performance and automation objectives
Requirements
  • 1-2 years related experience
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills
Preferred Qualifications
  • Knowledge of the Freight Industry
  • Reporting and Analytics skills
  • Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas
Skills and Behaviors
  • Customer Service
  • Bilingual English/Spanish
  • Team Player
  • Innovative
  • Enthusiastic
  • Dedicated
Motivations
  • Goal Completion
  • Flexibility
  • Ability to Make an Impact
", "lang_code": "en-US"}

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