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Senior Engineering Consultant

hace 2 meses

Xico, México Aveva A tiempo completo

**About AVEVA**

AVEVA is a global leader in industrial software, providing cutting-edge solutions to thousands of enterprises worldwide. Our mission is to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and sustainably.

**Our Commitment to Sustainability**

We are the first software business in the world to have our sustainability targets validated by the Science-Based Targets initiative (SBTi). We have also been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.

**Innovation and Recognition**

We have recently been named as one of the world's most innovative companies. Our team is passionate about using technology to make a big impact, and we're looking for like-minded individuals to join us.

**Job Summary**

We are seeking a Senior Engineering Consultant to join our team in Mexico City, Mexico. As a Senior Engineering Consultant, you will be responsible for working with customers to understand their technology stack, organization, and technology governance policies related to AVEVA solutions.

**Key Responsibilities**

  • Understand customer technology stacks, organizations, and technology governance policies related to AVEVA solutions.
  • Inform customers of best practices, pitfalls, and opportunities to avoid adoption hurdles.
  • Identify potential configuration or design-related issues.
  • Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
  • Provide AVEVA application tuning and performance advice.
  • Assess system readiness for upgrade and facilitate upgrade planning.
  • Assist customers with the deployment of major version upgrades and adoption of new technology.
  • Deliver feature adoption advice, demo new features, identify gaps in feature usage, and provide license optimization recommendations.
  • Support resolution of technical issues causing stalled customer journeys or low adoption.
  • Formulate remediation plans and lead execution in partnership with IAC, CSM, and AM.
  • Deliver Success Accelerators and Training Offerings related to customers' primary technology.
  • Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
  • Document and formally propose product enhancements or improvements to AVEVA products.
  • Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
  • Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

**Success Measures**

  • Adoption and credit consumption through increased software usage, expansion of software footprint, and reduction in churn for customers receiving TAS interactions.
  • Customer satisfaction for customers receiving TAS and CES interactions.
  • TAS revenue growth for customers receiving TAS and CES interactions.