Program Manager Sr

hace 6 días

Guadalajara, Jalisco, México Plexus A tiempo completo
Job Summary

Plexus is seeking a highly skilled Program Manager Sr to lead the tactical interface between the customer and various functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship.

Key Responsibilities
  • Customer Relationship Management: Manage the customer relationship, lead the CFT to deliver appropriate levels of customer service and satisfaction.
  • Tactical Customer Support: Manage and lead tactical customer support, work with the CFT to provide acceptable commitments based on customer demand and Plexus capabilities.
  • Contractual Requirements: Ensure the CFT is properly interpreting and executing contractual requirements.
  • Financial Management: Exhibit a working knowledge of the program's financial metrics, participate in periodic revenue reporting updates, and work with finance to establish customer goals.
  • Issue Resolution: Ensure timely OIX resolution through verification and communication of OIX to the customer, drive OIX resolution from the customer, and escalate issues as appropriate.
  • Quote Management: Coordinate timely execution of quotes for existing customers, submit RFQs to quoting, and lead the CFT in quote review.
  • Customer Satisfaction: Maintain high levels of customer satisfaction with an advocacy attitude and drive, provide timely responses to customer requests, and facilitate and support Quarterly Business Reviews.
Requirements
  • Education: A minimum of a Bachelor's degree is required.
  • Experience: Four (4) years of related experience is required; four (4) or more years of related experience is preferred.
  • Skills: Intermediate computer skills, intermediate decision-making/problem-solving skills, intermediate verbal and written communication skills, and the ability to lead a team in a matrix organization.

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