Operations Specialist for Scalable Professional Services

hace 4 semanas


Ciudad de México, Ciudad de México MongoDB A tiempo completo
Job Description

MongoDB, a pioneering developer data platform company, is empowering innovators to drive industry transformation and disruption. Our mission is to unleash the power of software and data, enabling organizations of all sizes to build, scale, and run modern applications with ease.

We are seeking an experienced Operations Specialist to join our global Operations team, supporting Engagement Management and Delivery functions in driving PS bookings and revenue respectively. As a key member of this team, you will ensure operational excellence within the PS organization, executing on the strategic vision from an operational perspective while monitoring critical business KPIs.

This exciting role offers a unique opportunity to make your mark and contribute to the growth and success of MongoDB's Professional Services. As a busy and cross-functional position, it requires an enthusiastic and flexible individual who can impact an always-changing context.

Responsibilities
  • PS Engagements Delivery:
    • Handle incoming requests to the Level 2 case queue, resolving issues in a timely and professional manner.
    • Support staffing projects, scheduling resources on consulting engagements, and collaborating with Regional PS Managers to execute services changes in alignment with company policies.
  • PS Team Operations:
    • Work with internal stakeholders to plan key initiatives, ensuring timelines are met and quality deliverables are produced.
    • Own timecard compliance and troubleshooting, developing best practices to enhance MongoDB Services and its scale.
    • Drive awareness and compliance of org policies.
Requirements
  • Bachelor's degree required; advanced degree preferred.
  • 5+ years experience working in operations for fast-growing teams.
  • Professional Services and/or tech industry background.
  • Proven track record of managing operations for fast-growing teams.
  • Exceptional verbal and written communication skills.
  • Strong attention to detail and ability to multitask.
Compensation and Benefits

The estimated salary for this position is $90,000 - $110,000 per annum, depending on location and experience. Additionally, MongoDB offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

MongoDB is committed to providing necessary accommodations for individuals with disabilities within our application and interview process. We are an equal opportunities employer.



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