Operations Specialist

hace 3 días


Ciudad de México, Ciudad de México Citibank A tiempo completo
About the Role

This is an exciting opportunity to join Citibank as an Operations Specialist, supporting our day-to-day operations and ensuring seamless customer service delivery.

As an Operations Specialist, you will be responsible for providing support services including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

You will serve as a liaison between operations staff, relationship managers, project managers, custodians and clients, working collaboratively to drive business growth and success.

The overall objective of this role is to provide high-quality operations support in alignment with Citi's operations support infrastructure and processes.

Responsibilities
  • Resolve customer inquiries and escalate complex issues efficiently, providing exceptional customer service to Citi's clients
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support an expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
Qualifications
  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem-solving capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
Salary Range:

$65,000-$85,000 per year, depending on location and experience

Location:

This position can be based in various locations worldwide, including New York, London, Hong Kong, or other major cities



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