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Concierge Ambassador

hace 2 meses

Xico, México Accor Hotels A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Concierge Agent to join our team at Sofitel Dubai the Obelisk. As a Concierge Agent, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities

  • Assist guests with all inquiries, both hotel and non-hotel related, and provide accurate information concerning hotel facilities, venues, and functions.
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
  • Maintain good relationships with Airport Concierge, retailers, and other service providers within the vicinity, and ensure that information on their promotions is up to date.
  • Maintain detailed knowledge of the activities of the day and of key occurrences in the city/location, including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards.
  • Consult the Log Book for information/requests left by outgoing shift.
  • Manage incoming guest mail, messages, facsimiles, and special deliveries.
  • Manage all transportation requests.
  • Manage outgoing guest mail, courier services, and parcel postage as requested by guests.
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
  • Receive telephone calls and take messages for guests who are out.

Requirements

  • Good English language verbal communication skills.
  • Ability to work cohesively with co-workers and managers as part of a team.
  • Ability to be attentive to guest needs, remaining calm and courteous at all times.
  • Ability to promote positive relations with hotel residents and patrons.
  • Ability to exercise good judgment with difficult guests.
  • Understanding and ability to work in a multi-cultural environment.

Qualifications

  • Secondary/High School education.
  • Minimum two years' experience as a Concierge or in a related position.