Technology Alliances Strategy
hace 2 días
We're seeking a highly skilled Technology Alliances Strategy & Operations Manager to join our team at Zendesk. As a key member of our Technology Alliances leadership team, you will be responsible for supporting all planning, reporting, and operational management activities, reporting to the Director, Technology Alliances Strategy & Operations.
Key Responsibilities- Salesforce Management: Own the maintenance and optimization of our Salesforce instance, including reporting and overall hygiene.
- Data Analytics: Collaborate with our Product and Data teams to own all Tech Alliances data within LookerStudio and our Enterprise Data Warehouse, including creating and running queries against the data, as well as reporting and conducting analyses against the data to provide insights across the organization.
- Process Optimization: Establish best practices and standard operating processes for key activities, such as resell program and strategic partnerships, in collaboration with both Tech Alliances and other stakeholders.
- Partner Portal: Own our external facing Partner Portal to ensure we are providing a streamlined partner onboarding journey and we have continued data integrity between the Portal and our internal CRM.
- Collaboration: Contribute to the team's overall understanding of Zendesk customers, operating processes, systems, and our portfolio of products. Collaborate and give back to the growing Strategy & Operations network across different teams at Zendesk.
- Education: BA/BS degree required, an MBA can be a plus.
- Experience: 4+ years of experience in a similar role or operating experience in a SaaS company. Individuals with a management consulting background also welcomed.
- Skills: Experience with Salesforce and LookerStudio, particularly reporting and batch modifications. Experience creating and running SQL queries and analyzing the data produced. Experience with end-to-end process improvement initiatives and scaling programs.
- Proficiency: Proficient in Salesforce CRM sales lifecycle management process, data extraction, report creation, and complementary analytics tools.
- Ability: Ability to dive into large volumes of data and develop actionable insights for the business are key to success in this role.
- Experience: Experience working with disparate teams to drive the creation, implementation, and maintenance of cross-functional processes.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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