Insurance Operations Director

hace 2 meses


Tijuana, Baja California, México Allstate A tiempo completo

At Allstate, we strive to be a step ahead of our customers' evolving needs by embracing innovative drive and industry leadership in property and casualty insurance servicing. We support our affiliates by offering various insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance, and more.

The Insurance Operations Director is responsible for leading the insurance operations team by delegating tasks, monitoring direct reports, collaborating with management, and guiding the achievement of quality and productivity standards within their area of responsibility.

Key Responsibilities:

- Supervise daily operations by coordinating employee tasks, measuring performance, and providing feedback to achieve high productivity and meet service level expectations.
- Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines, and collaborating with team management to recommend improvements and share feedback on effectiveness.
- Develop and coach team leads by supervising managerial responsibilities, providing advice and direction, and ensuring a cohesive approach to department leadership and guidance.
- Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information.
- Collaborate with management to develop performance evaluations, promote best practices, and ensure effectiveness and achievement of department standards.
- Mentor direct reports within their area of responsibility by encouraging adherence to service expectations, promoting best practices, and contributing to their growth and development.

Requirements:

Education: A 4-year Bachelor's degree (preferred)

Experience: At least 2 years of experience (preferred)

Supervisory Responsibilities: This role has supervisory duties.

Functional Skills:

- Effective communication and interpersonal skills
- Ability to coach others by sharing knowledge and advice, providing feedback, and contributing to performance reviews
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Knowledge of documentation processing systems, tools, and technologies, as well as rules-based processing workflows
- Ability to facilitate discussions, manage conflicts, and reconcile differences among others and between self and others
- Ability to manage expenditures and budget

Compensation: Estimated salary range: $80,000 - $120,000 per year, based on experience and qualifications.

At Allstate, we offer a flexible work environment that encourages connection and belonging. Our company has received recognition for its inclusivity and diversity initiatives, demonstrating our commitment to empowering employees to lead, drive change, and give back to their communities.



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