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Finance Operations Manager

hace 2 meses

Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

About the Role

The Finance Operations Manager at Arrive Logistics is responsible for overseeing the credit and delivery to cash functions of their direct reports and owning the vendor and customer-facing accounting communication. This position reports to the Finance Manager and oversees a team of AR and AP Clerks and Specialists, working closely with assigned sales teams to ensure efficient and timely completion of all accounting tasks and performance metrics.

Key Responsibilities

  • Lead a team of direct reports on daily tasks, manage the selection and hiring process, provide on-going training, evaluate performance, and hold direct reports accountable.
  • Develop and implement training programs and SOPs for all direct departments.
  • Establish and maintain effective and cooperative working relationships with sales management and operations.
  • Analyze and report on outstanding receivables/payables, including significantly past due accounts with sales leadership and operations.
  • Track and maintain team metrics and reports for various data, including attendance, productivity, aging, unsettled, etc.
  • Identify, develop, and implement process improvements to increase team productivity and quality.
  • Build strong relationships with external parties to ensure all transactions are settled appropriately.
  • Provide regular updates on unsettled transactions to the sales team.
  • Ensure customer invoices are accurate and issued timely.
  • Investigate circumstances of non-payment, negotiate and resolve conflicts, and follow through to satisfactory resolution.
  • Create and manage SOPs for systems, processes, and accounts.
  • Ensure the team maintains service levels and KPIs.
  • Monitor performance within Triumph Pay Audit and maintain approval and exception resolution expectations.
  • Review all new and existing customer credit increases and make determinations.
  • Develop and maintain a credit policy for customers domiciled in Mexico.
  • Run credit reports and collection necessary documents to issue credit decisions.
  • Assist with review and communication regarding cargo claims when loss or damage occurs in Mexico.
  • Serve as an escalation point for issues that arise.
  • Complete special projects on an ad-hoc basis and as needed.
  • Support the Carrier Compliance team with carrier onboarding, load resolutions, operational processes, and any escalated issues or projects.

Requirements

  • English Fluency Required (High B2-C1)
  • Bachelor's Degree in Accounting, Finance, or a related field
  • 3+ years of experience in leadership roles
  • Previous transportation experience required
  • Oracle NetSuite Experience
  • Expert knowledge of Microsoft Suite, with an emphasis on Excel
  • Demonstrated ability to take responsibility for an area of assignment
  • Strong interpersonal skills and ability to interact with all levels of management and internal and external stakeholders
  • A natural problem solver, with a knack for developing solutions and the steps necessary to get there
  • Strong critical thinking, judgment, and decision-making skills
  • Self-starter with ability to work independently and as a team
  • Highly organized with excellent time management skills and a high degree of accuracy and attention to detail